Description/Job Summary

Provide all branches/customers with accurate, efficient and professional service. Assist branches with complex and irregular issues. Book loans on the bank's core-accounting system (Fiserv), and maintenances Fiserv when necessary. Book escrow information when required and disburses escrow funds to third parties as appropriate. Assists in the preparation of portfolio reports as necessary.

Responsibilities/Duties

• Books loans on Fiserv system in a complete, correct and efficient manner.
• Reviews loan documentation for completeness, correctness and compliance.
• Processes all modifications/extensions/renewals on the Fiserv System.
• Books, funds and pays off loans.
• Builds transaction blocks and/or run necessary entries to complete loan or extension transactions as necessary.
• Monitors Exception Reports for processed branches for unscheduled transactions.
• Prepares and submits monthly SBA and LSI reports as directed by Manager.
• Maintains billing records for branches being processed.
• In addition to assisting the branches in error resolution, the Loan Processor II assists the branches in non-standard and complex error resolution.
• Balances loan general ledger accounts daily.
• Handles of E-Oscar disputes.
• Acts as a resource for the junior loan processors (Loan Processor I).
• Performs other related duties as assigned by management.
• Regular and reliable attendance.

Preferred Skills

• Skill in communicating effectively with management, customers and co-workers.
• Skill in customer relations.
• Detail oriented and problem solving abilities.
• Ability to work as a team player.

Preferred Experience

• Previous experience with FiServ system.
• Knowledge of bank operations, policies and procedures.
• Knowledge of loan process.
• Knowledge of word processing and spreadsheet software.

Preferred Education

High school graduate or equivalent with previous banking experience or equivalent work experience.

Details

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:

• 8 paid holidays
• 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
• New employees will receive 12 hours of paid sick time upon their hire date
• After five years, 22 PTO days each year
• Health, dental, prescription drug card, vision, and voluntary life insurance plans
• Health Savings Account with employer contributions
• Flexible medical and dependent care spending plans
• Parental Leave after one year of full time employment
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
• Free checking account and basic printed checks
• Free safe deposit box
• $15,000 group term life insurance
• Long term disability insurance
• Employee Assistance Program
• Educational Assistance