1 Call Center - Athens, Covington and Dahlonega, GA Job in Dahlonega, GA
Pinnacle Bank is Hiring a Call Center - Athens, Covington and Dahlonega, GA Near Dahlonega, GA
Pinnacle Bank Operations Job title Exemption status
Customer Service Call Center Operator Non-Exempt Supervised by
Call Center Manager Job SummaryThe Customer Service Call Center Operator is the initial voice contact that every customer and prospect have with the bank. The Customer Service Call Center Operator is responsible for a quick and customer friendly response in a manner that is consistent with the customer service focus of Pinnacle Bank.
The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words, and deeds.
Skills, Knowledge, Talents Education High School graduate.
Prior ExperienceSome banking or call center experience desired.
Core Value Required Skills, Knowledge, and Talents ~ Operate with an Innovative Edge
~ Show Leadership
Must have a basic knowledge of the bank's products and services.
Must have a willingness to serve.
Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
Project a professional image by adhering to guidelines in the employee handbook.
Must be able to collect, research, and analyze information skillfully.
Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
Must have a working knowledge of compliance guidelines for the bank and the industry.
Strong customer service attitude.
Good speaking voice.
Must be able to use headset for hearing and speaking.
Must have knowledge of the bank's products and services.
Pinnacle Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.
Job Summary
Full Time
Banking
$35k-45k (estimate)
06/19/2024
07/13/2024
pinnbank.com
LA VISTA, NE
1,000 - 3,000
1938
ANNA GALLE
$200M - $500M
Banking
Related Companies
About Pinnacle Bank
Weve always taken pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business. Its been that way since the very beginning and continues today. We started back in 1938, during the height of the Great Depression in Palmer, Nebraska. Brothers George and Tom Dinsdale, along with some friends, decided to pool their resources to open a bank in their community. Their genuine approach earned the trust of their community and helped the bank grow. Today, we operate a network of more than 151 locations with over $10.8 B ...in assets. We are proud to be part of communities across Nebraska, Colorado, Wyoming, Texas, Kansas, Missouri, and New Mexico. Even though a lot has changed in banking over the years, our commitment to our customers and community has remained the same. We invest in technologies and solutions that make banking more accessible and convenient to our customers. And even as we expand our online and on the go options, our personal, local service is always within reach. Youll find our people today are still cut from the same cloth as the founding Dinsdales. Good people, running good banks, in good towns.
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