Job Title/Position: Central Support Coordinator

Our Mission at Pinnacle Home Care is "Changing lives through the art of the experience"!! Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by home health professionals who are passionate about delivering exceptional, quality care to the communities that we serve. We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold. Human service can never be successful without dedication, just as dedication cannot be realized without passion.

Why Join us:

• PTO for fulltime employees which means more family time, fun and relaxation.
• Award-winning – Top places to work (2020, 2021, 2022 & 2023), Healthcare workplace Innovator, Top 100 Agency Home Care Elite
• Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
• 401K Match and Additional benefits
• Mileage reimbursement.
• Referral bonuses.

Reports To: RCD Manager

JOB DESCRIPTION SUMMARY
The Central Support Coordinator serves as a facilitator of all aspects of the revenue cycle
including intake, referral review, medical records and billing. This role is responsible for reviewing,
receiving and managing documents and patient information to facilitate the billing process by
following company’s Standard Operating Procedures and Industry Best Practices.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
1. Possess organizational skills with ability to effectively prioritize and complete all duties,
tasks, and responsibilities of the Revenue Cycle including review and drafting of clinical
documentation to satisfy billing requirements in accordance with the Department’s
Standard Operating Procedures.
2. Receive, review and process face to face documentation with precision, attention to detail
and accuracy, in an expedited/timely manner, daily. Collaboration with other teams to
identify chart deficiencies, ensure timely resolution and timely billing of claims.
3. Maintains comprehensive working knowledge of industry updates and assists in
regulatory education as needed.
4. Reviewing and approving of change orders as needed.
5. Reviewing faxes and patient charts to identify documents to support F2Fs, signed
physician orders and other documents as needed.
6. Collaboratively work with Medical Records and RCD Specialist to resolve deficiencies
timely and accurately.
7. Demonstrates, supports, and adheres to company values as an intrinsic part of team’s
daily collaboration efforts: Beyond Expectation, Attitude, Integrity, Culture of Discipline,
Appreciation.
8. Protects the confidentiality of patient and organization information through effective
controls and direct supervision of operations.
9. Proficient in using computers for data entry; must have knowledge of Microsoft Excel,
Word, Adobe Acrobat ProDC and experience of working with database management.
10. Possess a level of patience, and a pleasant demeanor essentially, with a high level of
problem-solving skills.
11. Detailed oriented with ability to multi-task; flexibility and agility to accommodate daily
fluctuations and volume surges. Adaptability to accommodate business needs as the
company growth may require.
12. Complies with accepted professional standards and principles.
13. Consistently follows and uniformly enforces Agency policies and procedures to set an
example for employees. Maintains compliance with all Standard Operating Procedures.
14. Leads by Agency Mission, Vision and Values and drives operations aligned with our
Sacred Seven.
15. Track individual key performance indicators, daily.
16. Meet productivity goals as assigned by direct Supervisor.
17. Complies with HIPAA regulations on all accounts.
Pinnacle Home Care Job Descriptions
ACHC Home Health Human Resources/Revised April 2019 © 2009 The Corridor Group
18. Follows Pinnacle Home Care’s Attendance Policy.
19. Participating in team meetings, handling correspondence, sharing meeting
responsibilities, responding to routine requests, and assisting with the collaboration of
professional learning and professional development
20. Cross-Train and collaborate to support other Central Operations Teams with Special
Projects
21. Additional Duties/Tasks may apply as the business needs of the company evolve.
This job description represents an overview of the responsibilities for the above referenced
position. It is not intended to represent a comprehensive list of responsibilities. A Central Support
Clinical Coordinator should perform all duties as assigned by his/her direct supervisor. The
incumbent may be requested to perform job-related tasks other than those stated in this
document at any given time and without prior notice.
SKILLS REQUIRED
• Analyzing and reconciling complex issues and problems timely.
• Constructively working when faced with high workloads and deadlines.
• Following directions and respectfully request clarification when needed.
• Identifying needs and opportunities and present them to the supervisor with recommended
solutions.
• Working independently with minimal supervision.
• Preparing and analyzing appropriate reports and other business correspondence.
• Maintaining a positive outlook at all times.
• Communicating in a clear, precise, and hospitable manner.
• Fostering two-way communication.
• Addressing customer concerns in a courteous and timely manner.
• Strong organizational and time management skills.
• Use of relevant technology and computer systems.
POSITION QUALIFICATIONS
• Minimum 1-year experience in Home Health back-office operations preferred.
• Demonstrates excellent communication and public speaking skills.
• Able to deal professionally with company staff, referral sources, patients, etc.
• Ability to navigate through multiple systems or environments efficiently and accurately.
• Intermediate Excel Skills preferred; Basic Excel Skills required.
Employee Acknowledges & Accepts Date
Pinnacle Home Care Job Descriptions
ACHC Home Health Human Resources/Revised April 2019 © 2009 The Corridor Group