Central Intake Coordinator

Oldsmar, FL

Award-winning – “Top places to work 2020, 2021, 2022 & 2023” “Healthcare workplace Innovator” “Top 100 Agency Home Care Elite”
At Pinnacle Home Care, we understand the demands of the home health care profession and are committed to creating a supportive and balanced work environment for our team. We are dedicated to providing a positive work environment to ensure our employees feel valued, supported and energized in their work. Join us in making a difference without sacrificing your well-being!

Pinnacle perks include:-Daily Pay (Work today. Get paid tomorrow!)
-Health, Vision, Dental Insurance
-Competitive pay, benefits, 6 paid holidays, matching 401K, and great coffee.
-Employee Referral Program!-Stability – 20 Years Operation in Florida!!!
-Comprehensive and ongoing training plus growth opportunities.

Applicants must be available Saturday and Sunday 9AM-5:30PM and 3 days during the week 11AM-7:30PM.

As our Central Intake Coordinator, you will be responsible for receiving and managing accurate and timely centralized referrals’ processing and follow-up communications within the target goal of 24 hours from the date/time received, following the company’s Standard Operating Procedures and Industry Best Practices. This role can be remote or office if you reside in Oldsmar, FL

As part of our Dynamic Central Operations Team, you will:
-Demonstrates, supports, and adheres to company values as an intrinsic part of the team’s daily collaboration efforts: Beyond Expectation, Attitude, Integrity, Culture of Discipline, and Appreciation.
-Protects the confidentiality of patient and organization information through effective controls and direct supervision of operations.
-Receive, review, and process Central Intake referral requests with precision, attention to detail, and accuracy, in an expedited/timely manner, daily.
-Possess organizational skills with the ability to effectively prioritize and complete all duties, tasks, and responsibilities of the Central Intake Team in accordance with the Department’s Standard Operating Procedures.
-Proficient in using computers for data entry; must have knowledge of Microsoft Excel, Word, and Adobe Acrobat ProDC, and experience of working with database management.
-Possess a level of patience, and a pleasant demeanor essentially, with a high level of problem-solving skills.
-Detailed oriented with the ability to multi-task; flexibility and agility to accommodate daily fluctuations and volume surges. Adaptability to accommodate business needs as the company growth may require.
-Track individual key performance indicators, daily.
-Participating in team meetings, handling correspondence, sharing meeting responsibilities, responding to routine requests, and assisting with the collaboration of professional learning and professional development.
-Cross-Train and collaborate to support other Central Operations Teams with Special Projects.
-Additional Duties/Tasks may apply as the business needs of the company evolve.

The Talent Acquisition person who is responsible for this role enjoys sharing their enthusiasm for being part of an amazing organization, that works together for successful patient outcomes and has a passion for service to others. It will be well worth your time to have the conversation and expand your network. Apply today!

Our Mission at Pinnacle Home Care is "Changing lives through the art of the experience"!! Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by home health professionals who are passionate about delivering exceptional, quality care to the communities that we serve. We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold. Human service can never be successful without dedication, just as dedication cannot be realized without passion.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.