Operations Specialist

Our Mission at Pinnacle Home Care is "Changing lives through the art of the experience"!! Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by home health professionals who are passionate about delivering exceptional, quality care to the communities that we serve. We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold. Human service can never be successful without dedication, just as dedication cannot be realized without passion.

Why Join us:

• Unlimited PTO for salaried employees which means more family time, fun and relaxation.
• Award-winning – Top places to work (2020, 2021, 2022 & 2023), Healthcare workplace Innovator, Top 100 Agency Home Care Elite
• Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
• 401K Match and Additional benefits
• Mileage reimbursement.
• Referral bonuses.

Job Overview: Operations Specialist

As an integral part of our home care company's Central Operations team, the Operations Specialist role is multifaceted and pivotal in ensuring the efficiency and effectiveness of our operational processes. You will be responsible for providing comprehensive support across a spectrum of projects, ranging from short-term tasks to long-term strategic initiatives. This role requires a combination of analytical prowess, project management skills, and a keen eye for detail to navigate the complexities of our operations landscape.

Key Responsibilities:

• Project Support: Your role will involve contributing to various projects critical to Central Operations, such as compiling and analyzing productivity reports, managing monthly payer changes, conducting time studies to optimize resource allocation, and developing actionable plans to address operational challenges.

• Project Coordination: From project inception to completion, you will play a central role in orchestrating project activities, ensuring that timelines are adhered to and project objectives are achieved. This will involve liaising with cross-functional teams, allocating resources effectively, and mitigating potential roadblocks.

• Facilities Oversight: You will oversee services such as security, cleaning, and maintenance to ensure a safe and functional environment for each branch and home office. This will involve coordinating with various service providers, managing budgets, and ensuring compliance with safety and regulatory standards.

• Real Estate Support: You will work with Executive leadership in site selection, design and layout, as well as supporting contract execution.

• Continuous Improvement: Your role will support Operations teams, supporting to: analyze processes, identify areas for improvement, and lead initiatives to streamline workflows, reduce costs, and improve quality. By fostering a culture of continuous improvement, you help the organization achieve long-term sustainability and competitive advantage.

• Standard Operating Procedures (SOPs): You will assist in the development and maintenance of Standard Operating Procedures (SOPs) to standardize processes and enhance operational efficiency. By documenting best practices and protocols, you will contribute to the creation of a cohesive operational framework that supports our organizational goals.

• Communications: Effective communication is vital in fostering collaboration and alignment within the operations divisions of the company. You will be responsible for disseminating relevant information, facilitating discussions, and ensuring that stakeholders are kept informed of key developments and initiatives.

• Field Support: In addition to your central operational duties, you will provide invaluable support to our branches across the state. Whether it's troubleshooting operational issues, providing training and guidance, or offering hands-on assistance during peak periods, your expertise will be instrumental in driving operational excellence at the local level.

Desired Competencies:

• Analytical Skills: Ability to analyze data, identify trends, and draw actionable insights to inform decision-making and improve operational performance.

• Project Management: Proficiency in project management methodologies, with the ability to plan, execute, and monitor projects effectively while ensuring adherence to timelines and budgets.

• Attention to Detail: Meticulous attention to detail is crucial for maintaining accuracy in reporting, documentation, and adherence to standard operating procedures.

• Communication: Strong verbal and written communication skills are essential for conveying information clearly and concisely, facilitating collaboration, and building rapport with stakeholders.

• Team Collaboration: Demonstrated ability to work collaboratively in a team environment, fostering positive working relationships and leveraging diverse perspectives to achieve common goals.

• Problem-Solving: Aptitude for identifying and resolving operational challenges, employing creative and practical solutions to optimize processes and enhance organizational efficiency.

• Adaptability: Flexibility and adaptability are key as you navigate evolving priorities, changing circumstances, and unforeseen challenges in a dynamic operational environment.