VA Specialist- Hybrid (Oldsmar, Fl)

WHY JOIN US?

• Award-winning – “Top places to work 2020, 2021, 2022 & 20023” “Healthcare workplace Innovator” “Top 100 Agency Home Care Elite”

• Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.

• Competitive rates and benefits, 6 paid holidays, paid mileage, matching 401K.

• Comprehensive and ongoing training plus growth opportunities.

POSITION SUMMARY

The VA Account Specialist supports and assists the VA Account Director in transitioning as well as preparing patients to receive services from Pinnacle Home Care. The VA Account Specialist is responsible for organizing, tracking, and following up on the transition of patients from the VA to Pinnacle Home Care.

RESPONSIBILITIES

• Responsible for the tracking, following up and requesting of additional documentation for new referrals to include additional orders, hospital holds, locating patients for Starts of Care, labs, additional visits, skills, durable medical equipment requests, expiring authorizations as well as requesting new orders.

• Responsible for the tracking, follow up and requesting of additional documentation for Resumption Of Care orders to include:

• Confirm branch has uploaded ROC orders to patient chart in EMR system.
• Confirm dates for ROC.
• Confirming the correct physician has been assigned to orders.
• Facilitate resumption of care cases by providing appropriate notification to the branch of pending discharge and ROC orders.
• Complete welcome calls to introduce the veterans to Pinnacle Home Care.
• Assist branches with any follow-up questions or other help needed to provide SOC support.
• Continue to monitor and maintain existing patient concerns.
• Provide timely notification to Central Operations and Branch if any corrections are needed regarding payor source, region, or physician in accordance with existing SOP’s.
• Assisting branch to contact patients.
• Exhaust all efforts to locate the patient prior to making the patient a non-admit.
• Confirm receipt and initiation of orders.
• Exercises clear and consistent communication with branch and VA Account Manager regarding patient needs.
• Confirming DME requests with branch and VA Account Manager.
• Additional requirements as needed.

QUALIFICATIONS

• Must possess excellent prioritization and time management skills.

• Must be able to communicate effectively and clearly.

• Basic computer competencies with Excel, Word, and other EMR systems.

• This position requires that the employee is willing and able to meet the physical requirements as necessary.

• Team player

• Additional qualifications may apply.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Experience

• 2 year(s): Medicare