As the Central Support Coordinator you will serve as a facilitator of all aspects of the revenue cycle including intake, referral review, medical records, and billing. You will be responsible for reviewing, receiving, and managing documents and patient information to facilitate the billing process by following the company’s Standard Operating Procedures and Industry Best Practices.
Responsibilities:• Possess organizational skills with the ability to effectively prioritize and complete all duties, tasks, and responsibilities of the Revenue Cycle including review and drafting of clinical documentation to satisfy billing requirements in accordance with the Department’s Standard Operating Procedures.
• Receive, review, and process face-to-face documentation with precision, attention to detail, and accuracy, in an expedited/timely manner, daily. Collaboration with other teams to identify the correct physicians and schedule appointments for the F2F if not included with the referral.
• Maintains comprehensive working knowledge of industry updates and assists in regulatory education as needed.
• Reviewing and approving change orders as needed.
• Reviewing faxes to identify documents to support F2Fs, signed physician orders, and other documents as needed.
• Collaboratively work with Medical Records and RCD specialists to resolve deficiencies timely and accurate.
• Demonstrates support, and adheres to company values as an intrinsic part of the team’s daily collaboration efforts: Beyond Expectation, Attitude, Integrity, Culture of Discipline, and Appreciation.
• Protects the confidentiality of patient and organization information through effective controls and direct supervision of operations. "Complies with HIPAA regulations on all accounts".
• Proficient in using computers for data entry; must have knowledge of Microsoft Excel, Word, and Adobe Acrobat ProDC and experience working with database management.
• Possess a level of patience, and a pleasant demeanor essentially, with a high level of problem-solving skills.
• Detailed oriented with the ability to multi-task; flexibility and agility to accommodate daily fluctuations and volume surges. Adaptability to accommodate business needs as the company growth may require.
• Meet productivity goals as assigned by the direct Supervisor.
Qualifications:
• Minimum 1-year experience in Home Health back-office operations preferred.
• Demonstrates excellent communication and public speaking skills.
• Able to deal professionally with company staff, referral sources, patients, etc.
• Ability to navigate through multiple systems or environments efficiently and accurately.
• Intermediate Excel Skills preferred; Basic Excel Skills required.