POSITION SUMMARY:

The Ideal Candidate must live within 2 hours of Boston, MA. As a Key Client Relations Manager, you will oversee thefollowing; client relationship, meeting schedule, on-site visitation, and ensure that communications adhere to quality control guidelines. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving client efficiencies, to increase service value. improvement initiatives as it relates to improving client efficiencies, to increase service value.

The Key Client Relations Manager must manage the following; client relationship, meeting schedule, on-site visitation, and ensure that communications adhere to quality control guidelines. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving client efficiencies, to increase service value.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a portfolio of complex client relationships that span one or multiple lines of business

• Full project life cycle ownership: successful project delivery will include implementation to deployment

• Manage and support all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of operational objectives

• Provide status reporting to leadership regarding project results and milestones, deliverables, dependencies, risks and issues

• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and show a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices

• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization

• Understand interdependencies and limitations between technology, operations and business needs

• Manage project scope and changes, and disseminate information to all involved parties

• Act as an internal quality control check for the project and manage ongoing quality control development

• Support formal/informal engagements to maintain business partnerships

• Set and continually manage client expectations while delegating and managing deliverable with team and stakeholders

• Delegate tasks and responsibilities to appropriate personnel

• Develop and deliver progress reports, proposals, presentations to various audiences, including project team, management, and key stakeholders

• Determine the frequency and content of status reports from the project team, analyze feedback, and make modifications

• Identify and develop true relationship with client’s project stakeholders, management, and executives

• Deliver appropriate and effective executive level communication

• Continue professional development in order to keep abreast of emerging technologies, methods and best practices

• Extensive understanding of project workflows and program policies and procedures

• Prove success in providing leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones

• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Strong business and industry acumen

• Demonstrated operational and process development skills

• Working knowledge with internet and web based data collection and reporting

• Ability to read and understand a variety of financial information presented in different formats from a variety of sources

• Intermediate to advanced proficiency in MS Office (Excel, Access, PowerPoint, and Outlook)

• Ability to use necessary tools to manipulate data to produce reports

• Must be self-motivated and work independently

• Ability to multi-task in a fast-paced environment

• Excellent written and oral skills

• Must be strong at problem solving, analytical, and have a high attention to detail

• Presentations skills

EDUCATION AND EXPERIENCE

• Bachelor’s degree, preferably in Business Administration or in a related discipline

• Minimum of two years of experience related to client services or customer account management is required

• Experience in Revenue Cycle Management, collections and/or healthcare business office environment is preferred.