**Sales Support Coordinator “SSC” Job description

**

**Pioneer Motor Bearing Company

**

**Job Title:

**

**Sales Support Coordinator (“SSC”)

**

**Location: On-site at Pioneer’s office in Kings Mountain, NC

**

**Department:

** Sales Operations

**FLSA Status:

** Non-Exempt (from the overtime provisions)

At Pioneer Motor Bearing Company, we provide original equipment manufacturers (OEMs) and end users first-class bearing engineering, manufacturing and repair expertise. Our mission is to help them design, build, maintain and upgrade large rotating equipment to operate more efficiently and reliably over an extended life. We are a service oriented company; therefore our fast-paced environment helps in meeting the goal to provide best customer satisfaction.

**SUMMARY

**

The SSC makes a significant contribution to the company because they manage critical sales opportunities and customer data. This role is designed for career development through the sales department. The SSC’s contribution is highly visible and appreciated across the company.

The SSC handles a wide range of tasks in support of the mission of the Sales Department, as more fully described below.

**ESSENTIAL DUTIES AND RESPONSIBILITIES 

**include, but are not limited to, the following.

• Pioneer’s customer relationship software (CRM) is Salesforce. It is the heart of our IT systems and will be the primary tool for the SSC to perform most required actions, such as:

  • Creating accounts, customer contacts or leads

  • Creating and maintaining opportunities from requests for quotes (RFQs) received from customers or leads.

  • Drafting quotations

  • Communicating internally to assist Production and Estimating with developing each quotation. 

• Rootstock ERP contains manufacturing information. Sales enters sales orders into Rootstock from Salesforce opportunities. Activities related to orders include:

  • Initial review of purchase orders; then after all reviews, acknowledging orders to customers

  • Creating and revising sales orders, providing all records to Production and QA when ready to release for creation of work orders

  • Create and store files, drawings, other records in Box.com online storage and file sharing system.

  • Retrieve, process and share information through multiple customer portals, company email and chatter.

• The SSC will also receive cross training in logistics to be a backup resource for the logistics coordinator.

**COMMUNICATION RESPONSIBILITIES

**

In addition to those inherent in the above description of essential duties, it is important that the SSC communicate in a professional manner in both verbal and written communications. Some of those communication avenues are SalesForce, company Email, CRM “Chatter”, in informal and formal meetings on an on-going basis with Production, Quality, Estimating, and all others in the Sales

Department, and all commitments made to customers and important verbal and written communications from customers. In sum, help keep everyone informed.

**QUALIFICATIONS

**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and/or EXPERIENCE

**

This is intended to be an entry-level position for a candidate pursuing a career in sales. A high school diploma or equivalent is required. Pioneer values education so the pursuit of any additional education or degree is encouraged and may be sponsored by a flexible work schedule and/or financial assistance. 

Though not required, any education, training, experience or exposure to the principles of customer relations, quality assurance or the fields of metal machining operations, blueprint reading or other industrial activity would be a positive attribute. 

Good organizational skills are critical to the success of the SSC as there will be numerous concurrent projects to manage.

**LANGUAGE SKILLS

**

Ability to write reports, business correspondence, procedures and process steps. Ability to effectively present information and respond to questions from managers, co-workers and customers. An applicant should know what constitutes a proper sentence in the English language (and if he/she has some proficiency in either Spanish or Portuguese, what constitutes a proper sentence in those languages).

Though not required, proficiency in Spanish or Portuguese would also be a positive attribute.

**COMPUTER SKILLS

**

The SSC should enjoy (not fear) technology. We would expect the SSC to use modern productivity tools to increase their efficiency at work and in their personal life. The SSC should be resourceful and have the confidence that they can learn nearly anything themselves using online resources. The SSC should have knowledge of cloud-based file and document collaboration platforms such as Google Drive, Box.com, and/or Microsoft 365. The SSC will be proficient in Gmail, word documents, spreadsheets (including basic functions/formulas), and modern digital calendars (including shared calendars). The SSC should feel comfortable with either Android or iPhone and feel reasonably efficient performing some job duties using a mobile device. Ideally, the SSC will be familiar with important cloud A.I. tools and social networking programs like LinkedIn.

Proficiency in Salesforce (Classic and Lightning experience) is a plus.

**MATHEMATICAL SKILLS

**

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar and line graphs using Excel or its equivalent.

**Effective Interpersonal Skills:

**

Must be able to effectively interact with all levels of personnel within the company; must be a team player.

**REASONING ABILITY

**

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; ability to apply critical thinking skills to evaluate a problem, identify several alternative solutions and establish a rationale basis for selecting the best (or least detrimental) alternative.

**CERTIFICATES, LICENSES, REGISTRATIONS

**

Must have a license in good standing to drive an automobile.

**PHYSICAL DEMANDS

**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand and talk or hear and is occasionally required to walk and sit. The employee must from time-to-time lift and/or move up to 25 pounds (books, binders, computer equipment, etc.).

Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

**WORK ENVIRONMENT

**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts by virtue of walking through the plant production area, with or without customers. The noise level in the office work environment is usually very low.

**TRAVEL

**

Travel will not be required during the initial development and training of the SSC. Once acclimated with our customers, capabilities, and services, there will be an opportunity to travel on behalf of the company to participate in exhibitions at various conferences and conventions as well as direct customer visits. This will include road trips, flights, and overnight hotel stays.

**BENEFITS

**

We offer competitive pay (based upon experience), health, dental and vision benefits, funded HSA account, vacations, paid holidays and a 401k package. We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

**TO APPLY:

**

To respond to this opportunity, please respond through the portal and include a cover letter.

Job Type: Full-time

Salary: $43,680.00 - $56,160.00 per year, paid biweekly.

Benefits:

• 401(k) with matching

• Health insurance

• Dental insurance

• Vision insurance

• Disability insurance

• Employee assistance program

• Flexible schedule

• Health insurance medical expense reimbursement program (MERP)

• HSA program

• Paid time off

• Parental leave

• Professional development assistance

• Referral program

• Relocation assistance considered

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work authorization:

• United States (Required)

Work Location:

• Pioneer Motor Bearing main facility in Kings Mountain, NC

Paid Training:

• Yes

Management:

• Sales & Logistics Manager

This Company Describes Its Culture as:

• Detail-oriented – quality and precision-focused

• Stable – traditional, stable, strong processes

• Team-oriented – cooperative and collaborative

Company's website:

• www.pioneer1.com

Company's Social Media:

• https://www.linkedin.com/company/pioneer-motor-bearing/

• [https://www.facebook.com/PioneerMotorBearing

  ](https://www.facebook.com/PioneerMotorBearing)

• https://www.instagram.com/pioneermotorbearing/

Benefit Conditions:

• Only full-time employees eligible

You should be proficient in:

• High School / GED
• Excellent Communication Skills
• Basic Computer Skills

Salary info:

$21 - $27 / hr