8 Customer Support Specialist- Medical Jobs in Charlotte, NC
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Customer Support Specialist- Medical
$39k-49k (estimate)
Full Time | IT Outsourcing & Consulting
2 Days Ago
Piper Companies is Hiring a Customer Support Specialist- Medical Near Charlotte, NC
Piper Companies is seeking a Customer Support Specialist to join a software company located in Charlotte, NC . This team is operates on a remote schedule. The manager is looking for someone who understands medical terminology.
Responsibilities of the Customer Support Specialist
#REMOTE
Responsibilities of the Customer Support Specialist
- Communicate clearly and effectively with clients, internal staff, and management to resolve issues and ensure customer satisfaction
- Research and diagnose client system issues and identify and execute intelligent solutions to resolve requests
- Assist clients via phone, email, and ticketing system to capture and interpret customer feedback, and clearly document all customer interactions
- Properly escalate unresolved issues/requests to appropriate internal teams and ensure items are handled in a timely fashion
- 3 years of experience
- Understanding of Medical Billing terminology
- Experience in a Customer Support role
- Salary Range: $65,000
- Benefits: Medical, Dental, Vision, 401k match, Paid Holidays, and PTO
#REMOTE
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$39k-49k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
07/31/2024
WEBSITE
pipercompanies.com
HEADQUARTERS
TYSONS CORNER, VA
SIZE
100 - 200
FOUNDED
2011
CEO
KATHERINE GLOSSIN
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
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