12 Tech Support/Desktop Support Jobs in Ridgefield, NJ
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Piplnow is Hiring a Tech Support/Desktop Support Near Ridgefield, NJ
Job Title: Tech Support/Desktop Support- 24-00276
Location: Ridgefield Park, NJ 07660
Duration: 12 months
Client: SamsungTeknotrainRate: $25/Hour on W2/C2C-Keep 4-5 MarginPrimary ResponsibilitiesServe as an escalation point of contact for internal applications, hardware, mobile, and remote technology.
Follow up on any outstanding issues with customers regarding the status and closure of incidents/requests.
Provide VIP Support for Executives.
Troubleshoot and resolve all hardware, software, and network problems.
Escalate issues to third-level support teams.
Document procedures, FAQs, and inventory of assets.
Must be willing to travel up to 10% of the time.
QualificationsStrong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory.
Experience with Helpdesk ticket tracking software and remote desktop support tools.
Excellent problem-solving, communication, and interpersonal skills.
Ability to prioritize and organize work to meet defined SLAs.
Be able to work as a team member.
Android mobile in corporation experience.
Mac in corporation experience is a plus.
Excellent communications and customer support skills.
RequirementsBachelor's degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience.
Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN.
Location: Ridgefield Park, NJ 07660
Duration: 12 months
Client: SamsungTeknotrainRate: $25/Hour on W2/C2C-Keep 4-5 MarginPrimary ResponsibilitiesServe as an escalation point of contact for internal applications, hardware, mobile, and remote technology.
Follow up on any outstanding issues with customers regarding the status and closure of incidents/requests.
Provide VIP Support for Executives.
Troubleshoot and resolve all hardware, software, and network problems.
Escalate issues to third-level support teams.
Document procedures, FAQs, and inventory of assets.
Must be willing to travel up to 10% of the time.
QualificationsStrong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory.
Experience with Helpdesk ticket tracking software and remote desktop support tools.
Excellent problem-solving, communication, and interpersonal skills.
Ability to prioritize and organize work to meet defined SLAs.
Be able to work as a team member.
Android mobile in corporation experience.
Mac in corporation experience is a plus.
Excellent communications and customer support skills.
RequirementsBachelor's degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience.
Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN.
Job Summary
JOB TYPE
Full Time
SALARY
$63k-78k (estimate)
POST DATE
05/28/2024
EXPIRATION DATE
11/12/2024
WEBSITE
piplnow.com
HEADQUARTERS
Hamel, MN
SIZE
<25
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