Collision General Manager:

Welcome to Pit-Stop Auto Collision Center:

Our team is considered family, and we will grow together. Our founders will lead our business. This business is women and minority-owned. Our diversity is our strength and we welcome all to join our family. We will focus on our customers, employees, and vendors.

The General Manager is key to our operational success and the continued development of our business and staff. We invite top performing Estimators and advisors who are ready for the next step in their careers to consider this role and grow with us. Pit Stop Auto Collision offers a great place to launch and grow your career. As we continue to grow, we have endless opportunities for you to grow with us.

Job Description:

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures and local laws and regulations. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and company targets are consistently achieved. They are responsible for coaching and empowering each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers. General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Job Responsabilities and Requirements:

Financials:

• Prepare and manage monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Monitor and maintain all A/P and A/R relating to the Collision business.
• Review and approve hourly timeclock records, and employee attendance daily.

People:

• Deliver quarterly performance reviews, as well as informal monthly check-ins.
• Ensure staff training is current, and schedule additional courses to meet our training standards.
• Regularly cover safety topics and ensure the team is following all safety standards. This includes all PPE and safety shoes.
• Lead and manage all teams as a servant leader and set the example of collaborative partnership.
• Attend training, information sessions, and workshops that will enhance your status and certification in the collision field and your business acumen. Review with the Senior Leadership Team for approval before registration.
• We consistently recruit top talent, recognize our top performers, and use this example to uplift the entire team.

Business Operations:

• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Conduct daily production meetings/walks to confirm throughput and delivery targets. Perform morning and end-of-day closing huddles to review operations and bottlenecks.
• Review all estimates to ensure accuracy and compliance with our business and Burea of Automotive Repair standards.
• Oversee the sales, overall production, and administration of the location.
• Ensure insurance and DRP accounts are appropriately managed, and the team regularly communicates and updates our partners.
• Ensure the location will meet all requirements of OE and I-Car standards.
• Perform final quality check and accounting audit of repair orders on finished vehicles.
• Leadership may and will assign additional duties as the business progresses.

Skills, knowledge, qualifications, and abilities:

• Respect and accountability at every level and every interaction
• The world's best of the best in customer service, employee satisfaction, and vendor/partner relations.
• Integrity, honesty, and always doing the right thing.
• Leading with innovation, creative problem-solving, and collaboration
• Coming together as one team and collaboratively overcoming challenges
• Advanced understanding of Collision Estimates
• Advanced understanding and knowledge of the repair process and procedures
• Comprehend instructions – written and verbal
• Can prioritize competing tasks and adapt quickly to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs.
• Knowledge of the Collision Industry, including a high-level understanding of insurance procedures and requirements for a variety of carriers
• Aptitude in decision-making and problem-solving
• Ability to lead and work collaboratively with others to meet shared objectives
• Demonstrated ability to meet deadlines and achieve successful results
• Proficient knowledge and use of estimating software, CCC ONE
• Proficient with Computers, text, video, and other technology
• Ability to work in a dynamic, fast-paced environment with a high volume of activity.
• Detail-oriented, self-motivated, with strong organizational skills and ability to prioritize.
• A valid driver’s license is required.

Education and Experience:

• Management or leadership roles where you have failed and learned from your mistakes
• Ability to speak multiple languages (Spanish is a plus)
• Apprenticeship under a great leader or coach
• Diverse background and fields of business
• Ability to break and fix things
• A high school diploma, college degree, or MBA is helpful but not required
• Technician, bodyman, or painter experience is a plus
• Veterans and first responders welcome
• Single parents welcome
• LGBTQ friendly

Job Type: Full-time

Pay: $62,888.88 - $188,888.88 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

People with a criminal record are encouraged to apply

Experience:

• Auto body repair: 3 years (Required)

Ability to Commute:

• Thousand Oaks, CA (Required)

Ability to Relocate:

• Thousand Oaks, CA: Relocate before starting work (Required)

Work Location: In person