General Statement of Job

Under general direction, the purpose of the position is to manage and monitor the operations of the Veteran’s Affairs Office;

assuring compliance with Federal, State, and College directives in relation to veteran / dependent United States Department of Veteran Affairs educational benefits.

Work involves providing students, families, student prospects, and the internal and external constituencies with advising services regarding policies and regulations pertaining to admissions, enrollment and registration, financial assistance and scholarships.

Employee works to ensure customer satisfaction with all aspects of the enrollment management processes. Reports to the Director of Financial Aid.

Essential Job Functions

Manages and monitors the daily operations of the Veteran’s Affairs Office.

Develops and implements policies and procedures.

Manages the daily flow of direct services to veterans.

Evaluates veteran students’ educational goals and specific circumstances and counsels them to apply for the Veteran Affairs chapter that will be most beneficial to their circumstances.

Serves as liaison to other offices and constituents throughout the institution to facilitate issues on behalf of veteran students.

Provides assistance in resolving problems in relation to veteran student issues.

Monitors compliance with Federal and State regulations.

Prepares and submits reports to the appropriate Federal and State entities.

Serves as liaison with the Veteran Affairs Regional Office concerning questions about certifications.

Verifies student enrollments; certifies eligibility status; counsels students.

Coordinates the necessary actions with the Department of Veteran Affairs Regional Office to facilitate the enrollment of disabled veterans under the Vocational Rehabilitation Program.

Coordinates the process for clearing students in overpayment status with Department of Veteran Affairs.

Provides academic advising to Veteran students who are eligible to receive Department of Veteran Affairs Educational Benefits.

Maintains personal contact with students for counseling on Financial Aid and Registration issues; resolves conflicts.

Ensures compliance with unique Department of Veteran Affairs policies and requirements.

Attends professional meetings and conferences.

Assists Director of Financial Aid in developing informational and marketing materials for Financial Aid services for print and website dissemination.

Presents veterans’ affairs workshops.

Develops orientation materials to inform and educate the veteran students about Financial Aid policies and procedures.

Counsels and advises students who fail to make Satisfactory Academic Progress.

Maintains ongoing relationships with veteran student population; acts as Veterans’ Club liaison.

Coordinates and plans events for veteran students.

Assists Director of Financial Aid in directing work activities related to Veteran’s Affairs for the Financial Aid and Customer Service representatives.

Receives and / or reviews various records and reports such as last date of attendance reports, Veteran Affairs student files, correspondence from students, tuition assistance forms, drafts of instructional materials, telephone system records, and Veteran Affairs sign in log.

Prepares and / or processes various documents such as correspondence to students, last date of attendance summary, Veteran Affairs enrollment verification, and orientation materials.

Refers to Veteran Administration Handbook, Registrar’s office process sheets, Pitt Community College catalog, Federal regulations, curriculum program manuals, policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc.

Operates a variety of office equipment and machinery such as computer, copy machine, fax machine, telephone, cell phone, scanner, etc.

Uses a variety of tools such as standard office tools, etc.; a variety of supplies such as computer supplies, general office supplies, etc.

and a variety of computer software such as Microsoft Word, Datatel, Microsoft Publisher, Go Army Web Portal, AIPortal, etc.

Interacts and communicates with various groups and individuals such as Director of Financial aid and Registrar, students, faculty, coworkers, senior staff, and the general public.

Responds to inquiries about Financial Aid and Registration policies and procedures.

Assists with telephones during busy times.

Performs related duties as directed.

Qualifications or Standards

Bachelor’s degree in business, education, or closely related field; supplemented by three to five years previous experience and / or training that includes marketing, promotion, recruitment, needs assessments, strategic planning, grant-writing, and community relations;

or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Must possess and maintain a valid North Carolina driver’s license.

Minimum Training and Experience

Physical Requirements : Must be physically able to operate a variety of machines and equipment including a computer, telephone, basic office equipment, vehicle, etc.

Must be able to exert up to ten pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Sedentary work involves sitting much of the time, but involves walking and standing, stooping, kneeling, pushing, pulling, etc.

for periods of time. Must be able to lift and / or carry weights of up to 50 pounds.

Data Conception : Requires the ability to compare and / or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.

Interpersonal Communications : Requires the ability of speaking and / or signaling people to convey or exchange information.

Includes giving assignments and / or directions to volunteers and receiving assignments and / or directions from supervisor.

Language Ability : Requires ability to read a variety of policy and procedure manuals, regulations, reports, etc. Requires the ability to prepare reports, schedules, correspondence, etc.

with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence.

Intelligence : Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions;

to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; to deal with several abstract and concrete variables.

Requires the ability to make independent judgments in absence or supervision; to acquire knowledge of topics related to primary occupation.

Must have the ability to comprehend and interpret received information and to understand and implement basic office machinery functions.

Verbal Aptitude : Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions, to counsel and teach volunteers and inmates.

Must be able to communicate effectively and efficiently in a variety of technical and / or professional languages including legal, counseling, street / criminal jargon, computer, etc.

Numerical Aptitude : Requires the ability to add and subtract totals, to multiply and divide, to determine percentages and decimals and to determine time.

Forms / Spatial Aptitude : Requires the ability to inspect items for proper length, width and shape, and visually read various information.

Motor Coordinator : Requires the ability to coordinate hands and eyes using office machinery; and to drive motor vehicles.

Manual Dexterity : Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, etc.

Must have minimal levels of eye / hand / foot coordination.

Color Discrimination and Visual Acuity : Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts;

preparing and analyzing written or computer data, etc.

Interpersonal Temperament : Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency, unusual or dangerous situations.

The worker may be subject to danger or risk to a slight degree.

Physical Communications : Requires the ability to talk and / or hear : (talking : expressing or exchanging ideas by means of spoken words;

hearing : perceiving nature of sounds by ear).

PERFORMANCE INDICATORS

Knowledge of Job : Has thorough knowledge of the methods, policies, and procedures of the Student Development Services as they pertain to the performance of duties of the Coordinator of Veteran’s Affairs.

Has considerable knowledge of the principles and practices associated with veteran affairs activities, particularly those involving identifying educational needs of the community in relation to available College services.

Has considerable knowledge of methods for conducting needs analyses, compiling statistical data, identifying trends, and developing strategic goals.

Has considerable knowledge of the laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position.

Is able to comprehend, interpret, and apply regulations, procedures, and related information. Has comprehensive knowledge of the terminology, principles, and methods utilized within the department.

Has knowledge of how to keep abreast of any changes in policy, methods, computer operations, equipment needs, policies, etc.

as they pertain to departmental operations and activities. Is able to effectively communicate and interact with subordinates, supervisors, students, faculty, local businesses, community organizations, the general public, and all other groups involved in the activities of the department.

Is able to effectively establish networking contacts and promote positive public relations within the community. Is able to assemble information and make written reports and documents in a concise, clear and effective manner.

Is able to use independent judgment and work with little direct supervision as situations warrant. Has the mathematical ability to handle required calculations using percentages and decimals.

Has knowledge of computers. Is able to read, understand, and interpret statistical reports and related materials.

Quality of Work : Maintains high standards of accuracy in exercis ing duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility.

Maintains high quality communication and inter acts with all departments / divisions, co?workers, students, faculty, and the general public.

Quantity of Work : Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."

Dependability : Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, established policy, standards, and prescribed procedures.

Accepts accountability for meeting as signed responsibilities in the technical, human, and conceptual areas.

Attendance : Attends work regularly and adheres to established policies and procedures regarding absences and tardiness.

Provides ade quate notice to higher management with respect to vacation time and time off requests.

Initiative and Enthusiasm : Maintains an enthusiastic, self-reliant, and self starting approach to meet job responsibilities and accountabilities.

Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction.

Judgment : Exercises analytical judgment in areas of responsibili ty. Identifies problems or situations as they occur and specifies decision objectives.

Identifies or assists in identifying alter native solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and proce dures and with a minimum of errors.

Seeks expert or experienced advice and researches problems, situations, and alternatives before exercising judgment.

Cooperation : Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or conse quences are justified, i.

e., poor communications, variance with established policy or procedures, etc. Offers suggestions and recom mendations to encourage and improve cooperation between all staff persons and departments.

Relationships with Others : Shares knowledge with supervisors and staff for mutual and college benefit. Contributes to maintaining high morale among all employees.

Develops and maintains cooperative and courteous relationships with department employ ees, students, faculty, managers in other departments, representatives from organizations, and the general public so as to maintain good will toward the college and project a positive image.

Tactfully and effectively handles requests, suggestions, and complaints from other departments and persons in order to maintain good will.

Interacts effectively with fellow employees, supervisor, students, faculty, professionals, and the general public.

Coordination of Work : Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time management methodology.

Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.

Attends meet ings, planning sessions, and discussions on time. Implements work activity in accordance with priorities and estimated schedules.

Maintains a calendar for meetings, deadlines and events.

Safety and Housekeeping : Adheres to all safety and housekeeping standards established by the college and various regulatory agen cies.

Sees that the standards are not violated. Maintains a clean and orderly workplace.

Planning : Plans, coordinates and uses information effectively in order to enhance activities and production. Knows and understands expectations regarding such activities and works to ensure such expectations are met.

Develops and formulates ways, means and timing to achieve the goals and objectives. Effectively and efficiently organizes, arranges and allocates manpower, financial and other designated resources to achieve such goals and objectives.

Organizing : Efficiently organizes work and that of subordinate staff well. Ensures that personnel understand what results are expected of them and that each are regularly and appropriately informed of all matters affecting them and / or of concern to them.

Staffing : Works with upper management, where appropriate, to select and recommend employment of qualified personnel. Personally directs the development and training of division personnel under charge, ensuring their induction, orientation and training.

Leading : Provides a work environment, which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied.

Provides adequate feedback to personnel under charge concerning their performance. Commends and rewards employees under charge for outstanding performance, and takes timely and appropriate disciplinary action as necessary.

Exercises enthusiasm in influencing and guiding others toward the achievement of established goals and objectives.

Controlling : Provides a work environment that is orderly and controlled. Coordinates, audits and controls manpower and financial resources efficiently and effectively.

Coordinates, audits and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of established standards, methods and procedures.

Delegating : Assigns additional duties as necessary and / or appropriate in order to meet goals, enhance the abilities of personnel under charge, build their confidence and assist them in personal growth.

Has confidence in staff to meet new or additional expectations.

Decision Making : Exercises discretion and judgment in developing and implementing courses of action affecting functions under charge.

Recognizes when a particular policy, procedure or strategy does not foster the desired result, moves decisively and explicitly to develop and implement alternatives.

Creativity : Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness functions under charge.

Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change that supports achievement of goals and objectives.

Human Relations : Strives to develop and maintain excellent rapport with personnel under charge. Listens to and considers their suggestions and complaints and responds appropriately.

Establishes a work environment to promote and maintain mutual respect.

Policy Implementation : Has a clear and comprehensive understanding of policies regarding functions under charge and the function of the organization.

Adheres to policies in the discharge of duties and responsibilities and ensures the same from personnel under charge.

Policy Formulation : Maintains awareness of changes in operating philosophies and policies and routinely reviews policies to ensure that any changes in philosophy or prac tice are appropriately incorporated into functions under charge.

Recognizes and understands the relationship between operating policies and practices and morale and performance. Strives to ensure that established policies enhance same.

Pitt Community College provides a wide variety of benefits available to full time employees. These benefits include : health, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account for health care / dependent care, NC State Retirement, and a deferred compensation program (401K, 457, 529).

Click here to learn more about the 2021 State Health Plan Options.

Pitt Community College also offers leave based on years of service (vacation, sick, FMLA) in addition to paid holidays and longevity.

Pitt Community College provides a comprehensive Employee Assistance Program (EAP) through McLaughlin-Young Group. Employees and eligible dependents are provided up to three counseling sessions per year, per topic.

In addition the EAP offers individualized online resources for work-life balance.

Pitt Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.