Pivot Design is a creative agency focused on wellness. Woman-owned and independent, seeing things differently is in our DNA. We think freely and move quickly to push the boundaries of what wellness brands can be, making them more vibrant, approachable, and real. To us, wellness is way more than a category. It’s a mindset that inspires what we do and why we do it: to leverage the power of design to change the trajectory of people’s lives.

We’re looking for an Account Director to join our team.

Overview:

We are looking for someone passionate about delivering unmatched client service, delivering smart and strategic solutions to our clients, and thriving in a fast-paced, ever-changing environment. You’ll serve as the main client point of contact and agency quarterback, liaison between internal team members, partner with our PM team on budgets and schedules, and collaborate with and support senior management.

In return, we offer an empowering, dynamic, and fun environment where you’ll learn a ton and have a great work/life balance. If we're speaking your language, then our growing creative agency needs you right now.

Desired Skills and Experience:

• 7 years of agency experience in an account/client service role at an advertising agency (pharmaceutical agency experience is preferred)
• Well-versed in multi-channel digital marketing and campaigns
• Experience with partnering with clients to develop strategic documents and communications plans
• Ability to build strong client relationships
• Proactively identify organic growth opportunities with existing clients
• Deep understanding of analytics and data and providing strategic recommendations for campaign optimization
• Strategic thinker who’s not afraid to share ideas
• Deep understanding of their clients’ business
• Serve as a vital link between client and agency to ensure client satisfaction
• Plan and execute client activities independently in an efficient and high-quality manner
• Can manage many moving parts/client deliverables and can effectively prioritize
• Keep client deliverables on track and ensure deadlines are met through partnering with the PM team on status reports, budget spreadsheets, timelines, etc.
• Support submissions via online portals/platforms for legal review
• Excited about the creative process
• Team player with an entrepreneurial spirit
• Resides in the greater Chicago area

We believe great creative comes from a diverse mix of minds, backgrounds, and experiences, and Pivot is committed to cultivating an inclusive work environment. Pivot provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.