Pivotal Perspectives is a mashup of individuals with a passion for delivering top-notch customer service for our clients. Our client’s have requested we expand our customer outreach efforts for them immediately. Our team is searching for a high energy, positive customer service professional to come on board and join our office in Santa Maria. The ideal Customer Service Associate will have at least some experience working in a customer service, hospitality or retail environment. The Customer Service role is a great opportunity for someone looking to jump-start their career and develop their skills.

The Customer Service Associate develops a dynamic relationship and supports a variety of teams throughout the organization. A best-fit candidate should be competitive, collected under pressure, professional, and comfortable with all modes of communication. The Customer Service Associate role requires a problem-solving mindset, as well as flexibility to be assigned to different territories according to the company's clients needs. The Customer Service Associate will also act as a bridge between clients and consumers to ensure both needs are met. The role requires an entrepreneurial, problem-solving mindset and strong communication skills.

Responsibilities of the Customer Service Associate:

• Ensure a positive sales experience through high quality customer service and communication
• Interact directly with customers through residential outreach with the goal of enrolling them in new services
• Respond to and resolve complex customer issues through incident recognition, research and isolation, resolution, escalation and follow up
• Learn and master all client product knowledge in order to be able to answer any customer questions and overcome objections
• Become familiar with company software and POS system to be able to keep records of customer interactions and sales information
• Participate in daily team meetings and contribute individual ideas and suggestions on how to improve in any areas
• Maintain open lines of communication with leadership and management as well as amongst team members
• Master the full sales cycle in order to complete sales for select customers
• Follow all CDC and client compliance guidelines when working with consumers in order to ensure the safety of all
• Be cross-trained on how to lead, coach, and mentor newer Associates

Requirements of the Customer Service Associate:

• Degree or some completed coursework in in General Business, Communications, Marketing, or related field
• 1 years of experience working in sales, marketing, or other consumer facing roles
• Must be adaptable in order to keep up with the ever-changing market
• Must be able to work both independently and as part of a team and be able to switch back and forth from both seamlessly
• Must be a self-starter and be driven in order to grow beyond an entry level position and into that of leadership

Perks of the Customer Service Associate:

• Personalized training tailored to the individual
• Paid training
• Uncapped growth based on an individual basis
• Unlimited access to training resources and mentorship opportunities
• Virtual networking conferences
• Yearly company-paid retreats
• A supportive, upbeat and positive environment

Job Type: Full-time

Pay: $700.00 - $1,400.00 per week

Benefits:

• Professional development assistance

Compensation package:

• Bonus opportunities
• Commission only
• Commission pay
• Performance bonus
• Uncapped commission
• Weekly bonus

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person