General Description

The Behavioral Health Urgent Care Team Leader (TL) will provide clinical supervision for clinical and support staff for our new SSM Urgent Care Team!

The Urgent Care TL will also provide individual supervision, ensure Quality Assurance (QA) standards are met, arrange/schedule/and provide necessary training, write performance evaluations and individual development plans, write reports, act as a liaison with other teams inside SLU Hospital, Places for People (PfP), and outside agencies as needed, and gather and incorporate outcome data and client feedback.

Additionally, this position will write reports and assist with inpatient admissions and PfP enrollments, as well as track PfP enrollment from Urgent Care referrals.

The general scope of development for direct reports should include clinical documentation monitoring, mentoring, teaching, nurturing, team well-being, and identification of any additional supports needed to ensure staff success. 

The shift for this position is Monday through Friday, 8 hours per day and the position will be based at 3635 Vista Ave., St. Louis, MO 63110.

The individual filling this position must display HOPE for the future while only settling for EXCELLENCE in execution through positive COLLABORATION with others and displaying COMPASSION for our mission. You must be ready to make an incredibly rewarding and strong impact on our community.

About the Agency

Since 1972, Places for People has helped individuals in the St. Louis community find and define their places in the world.

Specifically, our mission is to provide caring, effective services to help those with the greatest challenges recover from mental health illness and associated chronic illnesses.

We fundamentally believe that each person we serve deserves a chance to be their best selves and we want to help them get to that point.

SOME perks of working at Places for People:

Medical, dental, and vision insurance 

Short and long-term disability insurance

Paid Vacation Time (6.67 hrs/month) and Sick Leave (10 hrs/month)

Free Employee Assistance Program 

8 paid holidays

Flexible work schedule

403(b) Retirement Plan contribution

Mileage reimbursement at the federal rate

Supervision available for licensure during work hours and at no cost

Loan forgiveness through the National Health Service Corps (NHSC) for specific positions

AT&T Wireless membership perks

Free on-site fitness center (located at our Soulard campus - available to all staff!)

Job duties include but are not limited to:

Clinical Supervision

• Meet weekly for clinical supervision of direct reports, no less than twice monthly and document accordingly
• Coordinate with SSM Behavioral Health Urgent Care Manager related to clinical operations, collaboration with SSM system, and quality development and reporting
• Develop and implement an effective onboarding process for new team members, including orientation support, discussion of organization values/culture, identification of recommended additional training, and plan for development/coaching
• Monitor training requirements for direct reports and regularly provide feedback and direction based on job responsibilities and desired professional development
• Select and hire applicants that personify agency culture and align with mission and values
• Provide documentation signatures for any provisionally licensed staff

Leadership Activities

• Schedule PfP clinical team to support Urgent Care operations, provide coverage as needed for direct clinical care
• Review a minimum of 4 service notes per month per staff person to assess the quality of notes regarding medical necessity and compliance with SSM/PfP documentation guidelines
• Document supervision once per month related to duties identified in the job description and support identified training needs
• Informed by data, monitor team performance with a focus on access, efficiency, effectiveness, and accountability in supervision meetings
• Monitor clinical and administrative process flows and identify improvement opportunities utilizing available resources (QI) when necessary and celebrating and sharing success.
• Promote and lead service delivery that is recovery-focused, trauma-informed, and culturally intelligent.
• Support increased enrollment in Places for People services.

Communication

• Effectively and continually communicate information to direct reports to promote clarity and efficacy in clinical service
• Support and model the agency’s efforts to promote a culture of health, well-being, inclusion, camaraderie, compassion, and appreciation of our collective work
• Promote coordination of care to direct reports where we work across teams, disciplines, departments, and other providers so that the organization can most effectively address the treatment needs of those we serve and who take advantage of our collective wisdom
• Performs other related tasks as assigned by the supervisor