General Description

The Consumer & Family Engagement Coordinator at Illume is responsible for ensuring the representation of the voices of service recipients and their natural support in the development of agency clinical services and policies. This includes hosting a consumer advisory board and conducting interviews with service recipients. Incorporate consumer feedback collected with other consumer input such as outcome data satisfaction information, complaints, focused groups, etc., and create an annual report for leadership. This is a part-time position, and the person filling this role will be expected to work an estimated 24 hours per week.

The individual filling this position must display HOPE for the future while only settling for EXCELLENCE in execution through positive COLLABORATION with others and displaying COMPASSION for our mission. You must be ready to make an incredibly rewarding and strong impact on our community.

About the Agency

Since 1972, Places for People has helped individuals in the St. Louis community find and define their places in the world.

Specifically, our mission is to provide caring, effective services to help those with the greatest challenges recover from mental health illness and associated chronic illnesses.

We fundamentally believe that each person we serve deserves a chance to be their best selves and we want to help them get to that point.

SOME perks of working at Places for People:

Free Employee Assistance Program 

Flexible work schedule

403(b) Retirement Plan contribution

Mileage reimbursement at the federal rate

Supervision available for licensure during work hours and at no cost

Loan forgiveness through the National Health Service Corps (NHSC) for specific positions

AT&T Wireless membership perks

Free on-site fitness center (located at our Soulard campus - available for all staff!)

Job duties include but are not limited to:

• Implement consumer advisory board (CAB) meetings to solicit input from diverse persons served across services regarding their perspectives about program operations
• Take meeting minutes and organize follow-ups to issues raised in meetings
• Recruit and retain CAB members within adult, youth and family programs
• Recruit feedback from persons served and their natural supports by engaging in interactions such as focus groups, individual meetings, surveys, and assessments
• Review data to verify for accuracy and completeness before data input, analysis, and reporting
• Generate summary reports on participant feedback, service outcomes, and service satisfaction and share results as requested
• Collaborate with the Evaluation Team to plan responses to consumer satisfaction and feedback surveys and to evaluate the success of initiatives
• Implement focus groups and advisory boards related to special projects, evaluation, and research activities
• Provide persons served feedback for potential grants and strategic planning
• Serve as a liaison between service consumers and agency leadership by attending meetings with executive management and clinical directors
• Be available to persons served to help bring their concerns and ideas about agency programs to clinical leadership
• Facilitate peer perspectives training to agency staff as needed
• Establish and facilitate a natural support group of family and friends providing care and support to clients served by the agency. Serve as a liaison to families and caregivers of persons served to provide feedback on clinical services
• Public speaking on CAB matters or Consumer Advocacy as needed and requested
• Completes annual training requirements as outlined by agency requirements and supervisor
• Performs other related tasks as assigned by the supervisor