5 Member Services Representative Shift Lead Jobs in Rocky, NC
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Planet Fitness excel fitness is Hiring a Member Services Representative Shift Lead Near Rocky, NC
We are looking for leaders!
Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service!
But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
- Assist in recruiting, hiring, and developing an entire team of high performers
- Assist General Manager with staff oversight and management
- Assist in scheduling and supervising staff.
- Assist in ensuring entire team is providing a world class member experience at all times
- Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise
- Involved in all front desk related activities including but not limited to:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member’s accounts.
- Contribute to and assist in oversight of detailed cleaning in all areas of the facility.
- Assist in supply ordering, within club needs and budget parameters.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break!
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
Job Summary
Full Time
$105k-135k (estimate)
12/24/2023
02/21/2024
The job skills required for Member Services Representative Shift Lead include Customer Service, Scheduling, Listening, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Representative Shift Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Representative Shift Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Representative Shift Lead positions, which can be used as a reference in future career path planning. As a Member Services Representative Shift Lead, it can be promoted into senior positions as a Contact Center Quality Analyst, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative Shift Lead. You can explore the career advancement for a Member Services Representative Shift Lead below and select your interested title to get hiring information.
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