Planet Fitness - Gainesville, FL is Hiring a Shift Leader (Weekend) Near Gainesville, FL
Job Summary
The Shift Leader will be responsible for assisting in the oversight of club operations, on weekends (Thursday or Friday through Sunday), to ensure an exceptional “Judgement Free” member experience and a safe, fair, and efficient club environment.
Essential Duties and Responsibilities
Assist the Operations Team with recruiting, onboarding, training
Assist the Operations Team with developing and refining a high performance team and club atmosphere
Maintain a welcoming atmosphere for all members, guests, prospective members, and team members
Ensure team provides customer service excellence
Assist with Club Management and provide backup support
Assist Club Manager with scheduling and supervising staff
Member service oversight - ensuring the team provides perpetual customer experience excellence
Assist in resolving or escalating team member issues or concerns
Involved in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Greet / register members and guests into the system
New member enrollment and guest registry
Conduct and teach effective prospective member tours
Facilitate all member requests, issues and questions
Oversee/ensure club cleanliness, safety, and timely maintenance
Assist with inventory / supply stock
Stat (statistic) tracking and reporting
Backup support for any team member
Qualifications/Requirements
At minimum, available Thursday and/or Friday PM - Sunday AM or PM
Proven winner, can do attitude, goal driven
Superior customer service skills, preferably in retail and/or fitness
Member Service Representative at Planet Fitness, preferred
Solid supervisory, diplomacy, communication and listening skills
Basic computer proficiency (Microsoft Suite)
Hard working, enthusiastic, and energetic
Strong problem resolution skills
Current CPR Certification required (can be completed with employment)
High school diploma/GED equivalent required
Must be a minimum of 18 years of age
Physical Demands
Continual standing and walking during shift
Frequent speaking (in person or phone)
Periodically, lift weights up to or even exceeding 50 pounds (lbs.)
Will encounter chemicals requiring adherence to MSDS guidelines