Job Summary

The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a Judgement Free member experience.

Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development.

Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.

Reports to : Club Manager

Club Manager

Essential Duties and Responsibilities

Daily Staff Management Duties :

• Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Lead a team through systems and operations to achieve common goals.
• Assist in preparation of all HR related forms in a timely manner.
• Work with Club Manager to resolve employee issues or concerns in a professional manner.
• Assist Club Manager in disciplinary / termination activities.
• Provide backup support for any employee who is absent.
• Uphold the integrity and security of staff files and sensitive company documents.
• Be a brand ambassador by leading a Judgement Free lifestyle.
• Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff.
• Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.

Customer Service / Front Desk Activities :

• Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.
• Answer phones in a friendly manner and professionally assist callers.
• Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to members questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS systems.
• Assist in emergency medical situations.
• Uphold rules and policies in the facility.
• Detailing tanning beds / acrylics / vents on a weekly basis.
• Counting and tracking inventory on a weekly basis.
• Running all necessary reports on a daily basis.
• Lead by example and maintain consistent accountability.
• Communicate effectively and clearly between all staff members.

Member Accounts :

• Utilize Datatrak to assist with updating barcodes, change of address and billing or payment questions.
• Properly submit refund proposals.
• Create new memberships.
• Uphold integrity and security with member documents and sensitive information at all times.

Club Cleanliness and Maintenance :

• Keep front desk area as well as the lobby clean and orderly.
• Regular facility cleaning and upkeep.
• Regular cleaning of equipment and tanning units.
• Ensure restrooms are clean, stocked, and clutter free by creating and following a routine cleaning schedule.
• Accurate completion of daily and weekly cleaning responsibilities.
• Oversee the safety of employees, members, and club. Report repairs to the Director of
• Operations as well as assigned maintenance technician in a timely manner.

Club Cleanliness and Maintenance :

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and general upkeep of club.
• Ensuring all equipment is clean on a daily basis.
• Holding the team accountable for daily cleaning lists and assigned equipment.

Miscellaneous :

• Oversee the ordering of club supplies using a specific budget base on club requirements.
• Track key performance indicators such as guest counts, cancels, and info calls.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Assist in the completion of recorded info call inspections.
• Actively participate in growth and development opportunities.
• Successfully partner with team members and senior leadership.

Qualification / Skills :

• One year of customer service experience is preferred.
• High school diploma / GED equivalent required.
• Must be 18 years or older.
• CPR certification required.
• Superior problem solving skills.
• Exceptional leadership and diplomacy skills.
• Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
• Must be willing to occasionally travel for training and to support other locations.
• This position may require overtime, weekends, evenings, and holidays. Must be flexible.

Physical Demands :

• Continual standing and walking during shifts.
• Continual talking in person or on the phone during shift.
• Must be able to lift 75 pounds.
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Employee must never put themselves under any equipment.

Last updated : 2024-06-15