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Position : Member Services Rep - Full Time - Afternoon / Evening
We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience! BILINGUAL English / Spanish are encouraged to apply!
Some of your responsibilities will include :
Customer Service / Front Desk Activities :
Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point to sale system.
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Club Cleanliness and Maintenance :
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements :
Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Prior Customer Service experience preferred
Must be 18 years of age or older.
High School diploma / GED equivalent required.
Upbeat, positive and professional attitude
Punctuality and reliability are a must.
Obtain and maintain CPR / AED Certification within time frames required by company and maintain physical ability to perform CPR / AED in the event of a medical emergency.
Physical Demands / Requirements :
Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
Occasionally lift, carry, push, and / or pull moderate amount of weight (up to 50lbs).
Ability to talk continually in person or on the phone during shift.
Maintain physical ability to administer CPR in the event of medical emergency.
Ability to see in normal visual range with or without correction.
Ability to hear in the normal audio range with or without correction.
Why you should join Planet Fitness?
Contribute to changing people s lives every day by helping us create a healthier Planet!
Work alongside an amazing group of talented, dynamic professionals!
Want more reasons?
Medical, Dental, Vision Insurance
PTO Paid Time Off
Free Black Card Membership
401(K) and Roth Retirement Savings Plans
Healthcare and Dependent Care Flexible Spending Accounts
STD, LTD, Term Life Insurance and other benefits
Note : We participate in E-Verify for all Utah locations.
E-Verify Participation Poster :
E-Verify Right to Work Poster :
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Full Time
$36k-43k (estimate)
07/14/2024
07/28/2024
planetfitness.co.za
1,000 - 3,000
1995
MANUEL RIVERA
<$5M
The job skills required for Member Services Rep Full Time include Customer Service, Billing, CPR, POS System, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Rep Full Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Rep Full Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Rep Full Time positions, which can be used as a reference in future career path planning. As a Member Services Rep Full Time, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Rep Full Time. You can explore the career advancement for a Member Services Rep Full Time below and select your interested title to get hiring information.
If you are interested in becoming a Member Services Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Services Rep for your reference.
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Quotes from people on Member Services Rep job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Services Rep jobs
Have a clear escalation pathway.
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Step 3: View the best colleges and universities for Member Services Rep.