Job Details

Job Summary:

The Senior General Manager is accountable for all aspects of the operational performance for designated Planet Fitness Club locations. Primary focus is to cultivate a positive team member and club member experiences which when managed successfully lead to positive financial performance. The Senior GM will support, lead, and manage club leaders in the pursuit of: Building and Retaining a Great Team; Providing the Ultimate Member Experience, Achieve Revenue Targets; Achieve Profitability Targets; and Be the Top Franchise in the PF System. The Senior General Manager will support additional assigned clubs to further develop and mentor other General Managers.

Essential Job Functions of General Manager:

• Works with the Area Director to formulate a plan to achieve revenue goals and implements at the club level.
• Works with the Area Director to ensure the club is operating in line with expense budget.
• Increase Black Card Memberships YoY.
• Actively work to meet NFP standards with respect to Club Stats, i.e., closing %, BC%, secondarybilling, PE@PF utilization, etc.
• Maintain at least a passing Club BER inspection on a monthly basis.
• Decrease club turnover by hiring, motivating, developing and leading competent staff membersfocused on creating Raving Fans.
• Establish work schedules that maximize staffing resources while keeping payroll hours in linebudget allotment.
• Hold staff accountable to policies and procedures. Provide constructive counseling in a timelymanner.
• Ensure employee time is tracked accurately using the timekeeping system.
• Approve staff timecards prior to payroll deadline, ensuring employee time is accurate.
• Complete One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities through the use of the info call script,giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.