Summary:

• Responsible for recruitment of plasma donors using various marketing strategies.
• Perform pre-screening of donors to determine suitability.

Primary responsibilities:

• Contact potential donors and request copies of their lab results to review for suitability (outbound calls)
• Contact various Physician, clinics, hospitals and support groups to establish recruiting collaboration in identifying participants
• Pre-screen donors and collect pertinent information to determine suitability
• Schedule donors for additional testing, when required
• Take inbound calls from potential donors and answer questions about the various donation programs and donation process.
• Complete special projects and miscellaneous assignments as requested by the supervisor
• Coordinate and handle specimen/samples for testing arrangements with internal and external laboratories
• Maintain accurate records and documentation

Knowledge, Skills & Abilities:

• Must be detail oriented and have excellent organizational skills
• Use & knowledge of social media platforms (Facebook, Instagram, etc.) to reach out to potential donors
• Must have basic computer skills
• Excellent customer service skills
• Must be able to communicate effectively with supervisor and upper management
• Ability to speak, read, write and understand English

Education:

• High school graduate or GED required

Experience:

• Should have phone experience, preferably in high call volume office or call center

Pay Rate Range: $20-24/hr. Salary will be commensurate with experience