Job Title: Customer Service Coordinator

Direct

Location: Hybrid – 3 days onsite, Norwood MA

• Must Haves : Bachelor’s degree or equivalent experience
• 1 years’ of experience with Sales, Customer Service, Customer Success in the manufacturing industry
• Advanced technical savvy
• Excellent communication skills

• Preferred: Salesforce, Epicor or any manufacturing ERP system

Job Summary/Description: a growing biotech organization is seeking a collaborative professional driven by customer satisfaction to join their expanding Customer Service team. As a Customer Coordinator, you'll play a pivotal role in delivering top-tier support across various channels, including inbound and outbound calls, order processing, quote generation, and managing the CS Team's shared inbox. This hybrid remote position demands a relentless commitment to prioritizing the customer experience above all else.

Key Responsibilities:

• Provide comprehensive customer support across different areas as per daily requirements, catering to both internal and external stakeholders.
• Manage the shared inbox ticketing system (Freshdesk) to facilitate smooth order management, including order entry, tracking, and change requests.
• Respond promptly to customer inquiries and quote requests, ensuring timely resolution.
• Handle vendor and supplier requests from distributors efficiently.