18 Help Desk Technician Jobs in Draper, UT
Planet Technology is Hiring a Help Desk Technician Near Draper, UT
Help Desk Technician Location : Draper, UT; Onsite
Pay : up to $28 per hour DOE
Benefits : Health, Dental, Vision and more
Job Responsibilities :
- Respond to client and employee technical support requests via phone, email, or in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Escalate complex issues to senior technical staff as necessary
- Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
- Provide basic training and support to clients and employees on commonly used software applications
- Maintain accurate documentation of technical support requests and resolutions
- Collaborate with other technical staff to identify and implement process improvements
- Participate in after-hours on-call support rotation as required
Candidate Characteristics :
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours as needed, including evenings and weekends
- Customer service-oriented attitude
Must Haves :
- High school diploma or equivalent
- Proven exp in a tech support role
- Strong customer Service skills
- Familiarity with basic networking concepts and protocols
- Strong understanding of computer hardware and software, including operating systems and applications
Nice To Haves :
- A / V support knowledge
- Technical certifications or associate's degree in a related field
Job Summary
Full Time
Business Services
$54k-68k (estimate)
06/24/2024
08/26/2024
planet-technology.com
BEDFORD, MA
<25
2021
TIM BAUWENS
<$5M
Business Services
Related Companies
About Planet Technology
Planet Technology, part of The Planet Group, is a global staffing and recruitment firm that specializes in sourcing top talent for roles within the Core Technology, Enterprise Systems, and Creative & Digital sectors. We go to great lengths to match the needs of our clients with candidates who provide technical solutions. Our holistic vetting process ensures our candidates have both the experience and interests designed to be a fit within your organization. Our consultative approach to placement draws on our expertise within each discipline to ensure the highest level of service and identify ex...perienced candidates. Our team of specialized technology recruiters spans a range of industries but maintains a singular focus: connecting top-shelf tech and creative talent with unique opportunities across the globe.
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The job skills required for Help Desk Technician include Help Desk, Customer Service, Technical Support, Problem Solving, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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