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IT Support Specialist
Responsibilities:
* Coordinate setup, maintain, and track all technology equipment.
*Manage asset disposition of old equipment. Assist in troubleshooting Tier I and Tier II issues and notification of enterprise problems.
* Help oversee technology onsite including Internet, phone, digital signs, etc.
* Support all AV troubleshooting to include videoconferencing and audioconferencing room systems, projectors, digital screens, and other related equipment.
* Manage ID Card machine, updates, and equipment upgrades.
* Thoroughly document all work completed into the appropriate call-tracking and incident management systems. Documentation includes a clearly defined description of the problem, complete troubleshooting steps, customer communications, equipment asset information and a complete description of the resolution.
* Partner with central ITS groups and acts as a subject matter expert for the Service Desk.
Must Haves:
* Bachelor’s degree in Computer Science or a related area a
* 2 – 4 years of experience
* Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment.
* Experience with support software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration.
* ITIL, Mac, and Microsoft product certifications are a plus.
Full Time
$64k-78k (estimate)
06/26/2024
07/09/2024
planet-technology.com
BEDFORD, MA
<25
2021
TIM BAUWENS
<$5M
Business Services
Planet Technology, part of The Planet Group, is a global staffing and recruitment firm that specializes in sourcing top talent for roles within the Core Technology, Enterprise Systems, and Creative & Digital sectors. We go to great lengths to match the needs of our clients with candidates who provide technical solutions. Our holistic vetting process ensures our candidates have both the experience and interests designed to be a fit within your organization. Our consultative approach to placement draws on our expertise within each discipline to ensure the highest level of service and identify ex...perienced candidates. Our team of specialized technology recruiters spans a range of industries but maintains a singular focus: connecting top-shelf tech and creative talent with unique opportunities across the globe.
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The following is the career advancement route for Information Technology Support Specialist positions, which can be used as a reference in future career path planning. As an Information Technology Support Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Information Technology Support Specialist. You can explore the career advancement for an Information Technology Support Specialist below and select your interested title to get hiring information.