At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives.

Picture yourself here: We are a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services -- including birth control, pregnancy testing, emergency contraception, cancer screenings, STI testing and treatment, HIV testing and prevention, transgender hormone therapy, wellness exams, crisis counseling, and financial counseling. PPGNY also proudly provides compassionate, nonjudgmental abortion services. 

When you join PPGNY as an Assistant Vice President of Quality you will oversee quality and patient safety throughout Planned Parenthood of Greater New York (PPGNY). This role directs and monitors the operations of the Quality Department across the affiliate to ensure quality patient care and outcomes. This role is responsible for facilitating the overall success of Quality Improvement Initiatives through the development and implementation of an affiliate-wide Quality and Patient Safety plan demonstrating a focus on prevention of harm and a reduction in adverse events. This role collaborates with the interdisciplinary team to ensure timely and consistent quality data measurement is available for comparison with appropriate benchmarks to support patient safety and quality related improvement initiatives.

This role introduces and supports evidenced based practice and clinical quality in the delivery of sexual and reproductive health services across the continuum of care, including abortion and gender affirming health care as it relates to the patient population of Planned Parenthood of Greater New York (PPGNY). This position requires travel to other centers when doing site visits and implementation of initiatives for staff and clinical services.

• Oversee the development and implementation of quality practice standards that support the creation of a unified quality program throughout the affiliate. 
• Collaborate with the interdisciplinary team on performance efforts surrounding regulatory and other accrediting agencies (i.e. DOH, PPFA, Article 28).
• Coordinates and manages innovation in clinical practice to include care delivery model, achievement of a Strategic Plan and alignment with affiliate quality goals.
• Oversee and participate in Root Cause Analyses and the implementation of corrective action plans.
• Provides oversight to the design, implementation, and management of data collection, quality metrics, reporting, and insights.
• Utilizes PDSA or other quality improvement methodology to achieve and sustain outcomes
• Oversees the Press Ganey/Patient Experience Data and implements corrective action based on responses.
• Participates in Compliance, Patient Safety, Quality Management, and other committees, as needed.
• Provides expertise and guidance to front line clinical staff in the achievement of safe and effective system design and process improvement.
• Develops standards, systems and tools for data collection and analysis of clinical practice patterns, environment of care, patient safety and resource allocation within practice. 
• Collaboration with Epic leads in identifying and implementing key process changes required for efficient practice operations and adherence to best practice standards.
• Oversees implementation and standardization of infection control standards. 
• Oversees the development and implementation of practice standards which support the delivery of patient-centered, cost effective and quality driven care. 
• Spearheads clinical standardization in targeted process improvement initiatives and evaluate success through established criteria and measurement tools. 
• Monitors organizational outcomes against external comparative databases, benchmarks, and evidence-based knowledge. 
• Guides organizational leadership in standards and methodologies to assure the delivery of quality patient care services.
• Provides clinical support and consultation, as needed, to assure efficient, high-quality, safe, and equitable care.
• Other duties as assigned to meet the demands of the Nursing Department

• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice.
• A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
• Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility.
• Ability to manage and mentor a culturally diverse team, including creating and sustaining an organizational culture that fosters inclusiveness and equity, and providing positive and developmental feedback and accountability related to practices including but not limited to equity.
• Ability to provide compassionate, non-judgmental, and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience.

• Excellent customer service skills
• Ability to remain focused and calm in stressful situations.
• Superior oral and written communication skills
• Ability to develop and maintain effective, professional relationships with internal and external stakeholders.
• Ability to work effectively as part of a team.

• Proficient with electronic health record (EPIC)

• Strong foundation in evidence-based practice
• Familiarity with Press Ganey, patient/employee experience survey tool 
• Strong nursing clinical knowledge 
• Familiarity with principles of process improvement and change management.

• Keen attention to detail
• Excellent organizational skills 
• Outstanding time management skills, including the ability to work under deadlines.
• The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities.
• Ability to exercise sound judgment and independent decision-making skills.
• Ability to exercise discretion in the handling of confidential information.
• Ability to demonstrate and document evidence-based clinical judgment. 
• Comfort in making data-driven decisions.
• Ability to make strategic decisions.
• Superior negotiation skills 
• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
• Well-developed problem-solving and critical thinking skills
• Ability to build and lead high-performing teams.

• Current NY Nurses License. Current BLS certification.
• Requires satisfactory completion of courses required for graduation from an accredited college or university with a Baccalaureate Degree in Nursing
• Requires previous experience of a minimum of 2 years in a nursing supervisor or leadership role. 
• Requires previous Quality, Performance Improvement experience. 

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short and Long Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 22 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.