Overview

PPOSBC has a full-time opportunity for a Call Center Representative- Bilingual Spanish in Orange, CA . 

Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm).

The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient appointments in the practice management system.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Qualifications

Minimum Education:

• High school diploma or equivalent required.

Minimum Work Experience:

• Online appointment preferred.
• Medical insurance authorization preferred.
• One (1) year proven customer service experience / health care background preferred.

Language Requirements/Preference:

• Bilingual Spanish preferred. Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to offer.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.

All employees are required to be fully vaccinated and received a booster for COVID-19 unless a reasonable accommodation is approved for a medical/disability or religious exemption.

Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

• As first point of contact for PPOSBC patients, must be courteous and professional at all times.
• Answer telephone calls efficiently and appropriately.
• Be well versed on PPOSBC health services and answer relevant questions about PPOSBC health centers and health services.
• Schedule patient appointments according to PPOSBC guidelines, using PPOSBC’s computer-based appointment schedule.
• Provide callers/patients with appropriate resources as necessary.
• Must be able to understand and communicate information on payment for health services, including self-pay, private insurance and state benefits such as Family PACT and Medi-Cal.
• Responsible for calling insurance companies to verify benefits & eligibility.
• Must adhere to PPOSBC scripts and protocols.
• Must follow laws and PPOSBC guidelines relating to patient confidentiality as well as reproductive health of minors.
• Comply with safety procedures, including emergency procedures.

Non-Essential Functions:

• Other duties as assigned