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About Planned Parenthood of Southwestern Oregon (PPSO) :
Planned Parenthood of Southwestern Oregon (PPSO) is part of the nation's largest and most trusted sexual and reproductive health care organization. For over 55 years, PPSO has been a foundation in Oregon communities, providing essential reproductive healthcare services and empowering individuals and families to make their own informed and responsible health care decisions.
We work to serve more than 30,000 individuals a year with healthcare and 10,000 individuals with sexuality education. As the primary provider of sexuality education in Oregon, our award-winning education and training program catalyzed a shift to redesign Oregon's plan around adolescent sexual health, the first of its kind in the nation. Oregon leads the nation in setting the gold standard in providing access to reproductive health care. PPSO was co-recipient of Planned Parenthood Federation of America’s 2018 Excellence in Advocacy award, along with in- state partners Planned Parenthood Advocates of Oregon and Planned Parenthood of Columbia Willamette.
Join our dedicated and mission driven team as we work to serve more than 30,000 individuals a year with comprehensive reproductive healthcare, education, and advocacy.
Our Vision
We seek a world in which all children are wanted and cared for, all people have equal rights and dignity, sexuality is expressed with honesty, equality, and responsibility, and the decision to have children is private and voluntary.
Our Mission
To ensure the right of all individuals to manage their sexual and reproductive health, by providing health services, education, and advocacy.
General Summary
The Health Center Receptionist (HCR) is responsible for providing basic front office support in the health center which includes accurate data entry, checking-in patients in a timely fashion, preparing paperwork, answering phones, and scheduling appointments. The HCR works as a member of a team. The employee operates from established and well-known procedures and receives moderate supervision.
Essential Duties and Responsibilities
Health Center Receptionists are trained to perform a variety of duties, which are listed below. The essential duties performed as a part of day-to-day activity depend greatly on specific location and clinic demand. However, HCRs are expected to actively participate in the training of all skills, seek opportunities to keep skills current, and participate in follow up training as necessary in order to perform any of these functions as called upon to do so:
Additional duties as assigned:
HCR’s are given secondary assignments related to health center operations and specialized patient care. When assigned, these duties are to be completed accurately and in a timely manner. Essential duties and functions remain primary and secondary assignments should not interrupt clinic follow and quality customer service.
Productivity: Participate in health center efforts to achieve established goals for productivity.
Revenue Cycle: Participate in health center/affiliate efforts to achieve established revenue cycle goals.
Customer Service:
· Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
· Provide high quality customer service at all times.
· Work directly with clients to provide information and referral, schedule appointments, and perform receptionist duties.
· Answer phone calls as necessary to ensure quality customer service.
Responsibilities to the organization:
Supervisory Responsibilities
The job is not supervisory in nature.
Qualifications
The requirements listed below are representative of the knowledge, skill, ability, and physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Position requires a high school diploma, with college experience/degree preferable. One to two years of office or medical experience is highly desirable. Previous customer service experienced required. Bilingual ability is also desirable.
Specific Job Requirements
Availability
During peak activity periods work in excess of 8 hours per day and/or 40 hours per week. Job will involve evening hours and possibly weekend hours, early morning meetings, frequent interruptions, and possible contact with hazardous materials.
Full Time
$34k-42k (estimate)
06/25/2024
07/12/2024
ppsworegon.org
Eugene, OR
50 - 100
The following is the career advancement route for Health Center Receptionist positions, which can be used as a reference in future career path planning. As a Health Center Receptionist, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Health Center Receptionist. You can explore the career advancement for a Health Center Receptionist below and select your interested title to get hiring information.