Anticipated closing date: 7/31/2024
Position: Regional Operations Manager- Northern Colorado (This position mainly oversees our Fort Collins, Greeley, and Boulder Health Centers)
Position Salary Range : $89,934.27/ year - $113,926.04/ year
Starting Pay: Although our full pay range is included above, the budgeted hiring range for this position is $89,934.27/ year - $ $101,930.15/ year
Position Type: Full-time, Exempt
Remote vs. On-Site: 70% Remote, 30% Onsite
Does this position supervise others? Yes
Do I need to drive? Yes
Schedule: ~40 hours/ week, full-time
Monday - Friday 9am-5pm
Summary: Regional Operations Managers are responsible for directing the operational activities of the individual Health Centers within their Regional Zone. They are accountable for cultivating high-performing Health Center Managers that exceed expectations for Key Performance Indicators and comply with all compliance regulations and agency policy and procedures. To do this, Regional Operations Managers are expected to be strong leaders, mentors, and coaches and utilize those skills to build their management and staffing line.
This Regional Operations Manager (ROM) position will lead 4 health centers, 20 teammates, and provide oversight of operations with complete accountability for approximately $4MM P&L. ROMs provide strategic and tactical leadership, counsel, and direction to the field management teams of those assigned facilities to ensure safe, efficient, and ethical patient care. Additionally, ROMs identify and develop strategic growth opportunities, monitor zone performance, and work closely with the Director of Health Center Operations (DHCO) and Deputy Director of Operations (DDO) to develop strategies in alignment with PPRMs mission and values.
Travel is a big part of this role: Travel is required and is a significant portion of this role. Travel expenses are covered.
Qualifications:

• You have managed a healthcare team and are experienced at coaching, mentoring, and developing supervisors in healthcare settings.
• You see staff growth and development as central to successful teams.
• You have 5 years of experience in Healthcare Management, a strong commitment to customer service, excellent operational strategy, and are committed to cultivating a positive and inclusive culture.
• You can work independently while leading a team and are able to identify the root causes of problems and address & implement process improvements.
• You think critically through ideas and problems, are detailed oriented, and have efficient time management skills.
• You understand and have experience maintaining regulatory compliance.
• You may have a bachelor's degree in business, human services, or a health-related field

Key Approaches to the Work:
Outstanding Supervisor
Adept relationship builder
Communication
Proactive Do-er
Inclusion and Equity Champion
Primary Areas of Responsibility/Essential Functions:
Managing High Performing Health Center Managers : You're responsible for creating a healthy work environment and creating the conditions for training, coaching, and supervision. You will provide support that ensures health center managers are skilled and successful in meeting the performance metrics established for their roles. You work diligently to build a strong and effective team that embodies the agency's core values. You will:

• Develop high-performing, competent, skillful, and enthusiastic health center managers while holding them to high standards.
• Work with the HR team to support staffing for your health centers.
• Guide and support performance corrections and intervene in serious matters.
• Maintain positive morale by checking in periodically with staff at all levels.
• Identify career progression opportunities within PPRM for health center staff.
• Step in as interim health center manager if needed.

Excellent and Efficient Health Centers: You ensure health center compliance with all necessary requirements (HIPAA, CLIA, OSHA etc.), as well as the overall operational and administrative success of the center. You have responsibility for financial health and performance indicators, as well as serving as a link between the health centers and other teams and departments that work alongside them. You will:

• Develop accurate health center budgets using historical data and current trends.
• Monitor financial, quality, performance, and other data to assure quality of care and sound business practices. Make adjustments accordingly.
• Actively monitor and meet key performance indicators (cycle times, PAT, budgets, etc.) to meet or exceed benchmarks.
• Provide health center financial status to staff and stakeholders regularly.
• Provides information for staff meetings to facilitate communication between administration and the health center. Attend staff meetings periodically and as needed
• Maintain ongoing communication with security department to ensure staff and patient safety. Possess a working understanding of internal security system (cameras, alarm codes, contact lists etc.).
• Review, share, and respond to patient experience data and OAS results.
• Develop strong working relationships with other PPRM departments to assure most effective provision of medical services, and adherence to legal and medical standards.
• Respond to security alarm calls as needed.

Abortion Care : We all work in abortion care, whether it is referrals, information, education, counseling, performing, scheduling, etc. In this role, you'll be educating and informing the Latinx community about reproductive rights and freedoms, including abortion.
Benefits at PPRM include:
A predictable schedule and dedicated individualized paid training
401K/Safe Harbor Contributions (We contribute to your 401K after an allotted period of time)
Medical/Vision/Dental, with extended mental health coverage
Employee Loan Program
Employee Assistance Program and WorkLife Partnership
PPRM Internal Benefits Program
Paid Family Leave/Paid Parental Leave
PTO and Sick Time
Float Holidays (You pick your holidays)
Bereavement Leave
And More!
COVID-19 Vaccine: All employees working directly with patients or working in a health center at any time must have the current COVID-19 vaccine or wear a mask at all times. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.
Flu Protocol: All employees working directly with the public are required to have the flu shot or wear a mask during patient contact or while in the health center from October 1 - April 30 each year (Flu Season). Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.
Background Check Required
Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
About Us:
Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More