POSITION TITLE: Transgender Care Follow-Up Specialist

STATUS: Full Time, Non Exempt

REPORTS TO: Program Director, Gender Affirming Hormone Therapy

SALARY: $27,00-$35.00/HR

Must have or be willing to obtain Flu, COVID-19 vaccination and booster!

Planned Parenthood St Louis Region and Southwest Missouri (PPSLRSWMO) offers a robust benefits package.

Employer Paid:

Healthcare: Approximately $40 per pay period

Life Insurance: Equal to one year’s salary

Paid Parental Leave: 8 weeks of full salary after the event (birth or adoption)

Retirement plan with up to 6% match after 1 year of employment

Employee Paid/Voluntary Benefits Include:

Vision: Approximately $4 per pay period

Dental: Approximately $5 per pay period

Mail in pharmacy benefits

Well-being reward: $200

Aflac: Short-Term Disability, Accident Policy and Hospitalization Policy

Life Insurance up to $100,000

Generous Paid Time Off: 10 Sick Days, 10 Vacation Days, 3 Personal Day, 9 Holidays

POSITION SUMMARY

The Transgender Care Follow-Up Specialist will work in the case management and clinical follow-up of our transgender and gender expansive patients. They will be a core member of the Transforming Community Transforming Care (TC2) team. Primary responsibilities include completing prior authorizations for patient’s prescriptions, managing pharmacy questions, answering patient questions, coordinating letters of support, coordination of lab tests to be done at outside labs, coordination with patient navigators and other TC2 team members, and collaboration with clinical providers for ongoing clinical care. Must be able to work with minimal supervision, be organized, with the ability to multi-task and provide timely communication with colleagues and health center staff.

PRIMARY DUTIES PERFORMED

·Answer patient calls, texts or electronic messages regarding clinical medical questions in collaboration with the Program Director of Gender-Affirming Hormone Therapy. Triage phone calls, work with patient navigators to address patient needs

·With patient navigators perform initial assessment and introduction to the program, including reviewing financial needs and available resources.

·Responsible for managing gender expansive patient follow-up plans in collaboration with responsible clinician.

·Participate in TC2 team meetings.

·With Patient Navigators, responsible for managing communication from patients on the Patient Portal.

·Responsible for managing tasks assigned by providers.

·Review medical records from outside facilities and task to the appropriate provider. Should be familiar with Release of Information (ROI) forms, how to complete correctly and send.

·Complete medication prior authorizations as needed.

·Make appropriate appointments in EPM for patients for treatment and follow-up of abnormal lab results, in-house referrals, and urgent lab follow up.

·Monitor voicemail, return appropriate phone calls, and document client information and forward calls as appropriate.

·Adhere to affiliate policies on professionalism, wait time on the phone, and the system for addressing client complaints.

·Provide regular feedback to the Program Director regarding training and continuing education needs.

·Participate in the affiliate efforts to achieve established productivity and revenue cycle goals.

·Participate in affiliate efforts to improve the patient experience.

·Perform other duties as required.

·Periodic travel to affiliate locations may be required

Clinical:

·Assess patient’s medical history

·Assess patient vital signs

·Document appropriately and thoroughly in EHR

·Lab training and duties as needed

·Patient education

·Participate in the affiliate efforts to achieve established productivity and revenue cycle goals. 

QUALIFICATIONS

 ·Ability to work with people of diverse backgrounds and lived experiences.

·Knowledge of or lived experience with gender affirming hormone care.

·Experience working in a healthcare setting including accurate assessment of vital signs, ability to give IM or SQ injections and phlebotomy.

·Excellent verbal and documentation skills. Ability to manage remote internet connection and devices.

·Ability to work effectively and cooperatively with clinicians and other professional and volunteer members of staff

·Ability to demonstrate sensitivity and empathy to patients and family members

·Knowledge of quality assurance and risk management standards

·Bilingual skills are a plus.

·For the right candidate position can be remote-hybrid. Will be based in Springfield, MO Health Center.

PPSLRSWMO maintains a strict policy prohibiting discrimination on the basis of race, color, religion, sex, pregnancy or pregnancy-related conditions, age, sexual orientation, gender identity or gender expression, economic background, national origin, citizenship, disability, marital or relationship status, military service or veteran status, or any other characteristic protected under applicable federal, state or local law.

PPSLRSWMO acknowledges and owns our past and present; therefore we seek to look inward into how white supremacy continues to show up in our organization. We have a responsibility to create a place of equity and of inclusion and we commit to dismantling racism and moving the needle to a more equitable workplace.

PPSLRSWMO is an equal opportunity employer.

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