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Moodynational
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Planned Parenthood Tennessee & North Mississippi
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Front Office Assistant Full Time
$38k-46k (estimate)
Full Time 2 Weeks Ago
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Planned Parenthood Tennessee & North Mississippi is Hiring a Front Office Assistant Full Time Near Nashville, TN

About PPTNMPlanned Parenthood of Tennessee and North Mississippi is one of Tennessee's oldest and largest private, non-profit health care agencies. For over 75 years, PPTNM has remained committed to providing high-quality, affordable reproductive services and education throughout Tennessee, north Mississippi, and parts of Arkansas and Kentucky. We have four health center locations in Tennessee - Memphis - Midtown, Memphis - Summer/I-240, Knoxville and Nashville.
Our mission is to improve health and well-being by providing high-quality, nonjudgmental sexual health care, honest and accurate sexuality education, and reproductive health and rights advocacy.
Covid Vaccination Requirement For Candidates Seeking EmploymentPPTNM, as both a healthcare provider and a participant of Medicare/Medicaid, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. PPTNM has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with PPTNM will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law, and (2) submit proof of vaccination by their start date as a condition of employment with PPTNM.
Job SummaryThe Universal Patient Navigator (UPN) is a community health professional case manager that focuses on navigating patient’s to various resources. This role will focus on two (2) key areas: Patient Navigation and Case Management managing patient cases/calls. Similar to a "case manager or social worker," the UPN helps guide the patient to resoiurces needed. These may include services, but not limited to: abortion care, LGBTQIA, transportation for healthcare, housing/lodging, etc.
Key roles the UPN will partner with: Chief Clinical Officer, Sr. Manager, Health Centers, Health Center Manager's and Call Center Representatives.
Location: onsite and in-office 5 days a week.
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Patient Navigation
  • Advance patient navigation program goals and objectives for new and/or improved processes and systems that increase access to equitable patient care.
  • Identify and address existing gaps and opportunities within existing patient navigation processes, including screening processes, to ensure highest-need patients are being identified, routed, and connected to navigational support.
  • Maintain a strong data collection, tracking, and reporting and management system.
  • Maintain and develop comprehensive resource and referral sheets to connect patients to care and support services - including an internal, staff-facing document and patient-facing documents.
  • Working with external stakeholders and organizations to build and strengthen relationships, systems, and processes that support access to patient support resources.
  • Working to establish relationships with external vendors to facilitate access to key services, including but not limited to, transportation and lodging.
  • Perform other duties as assigned.
Case Management
  • Responsible for organizing schedules and managing appointments for patients to ensure they receive services in a timely manner and at a location most convenient for them based on the patient’s clinical care site preferences.
  • Inform the patient on financial aspects of care and linking the patient to financial resources as needed.
  • Work with the patient to identify logistical needs to access care and linking the patient to appropriate resources as needed.
  • Work with the patient to identify other support services as needed, and providing appropriate linkages.
  • Facilitate communication between the patient, support person(s) and/or organization(s), and healthcare providers to ensure patient satisfaction and quality of care.
  • Accommodate interpretive language services when needed
  • Work closely with other affiliate and call center staff as needed to meet patient needs.
  • Performs other duties as required.
Role Competencies
  • Relationship Building: With other care and service providers, including abortion funds and clinics, and local vendors
  • Problem Solving: Ability to handle complex problems and generate creative solutions for abortion patients
  • Patient-Centered Focus: Provides a compassionate and human touch that is focused on centering and prioritizing patient needs.
  • Fostering Communication: Ability to use active listening, and strong verbal and written communication skills
  • Self-Awareness: Recognizes and understands own emotions and drives, including disruptive emotions and thoughts. Understands the effect of external factors on oneself.
  • Teamwork: Ability to work well with others internally and externally
Knowledge, Skills, And Abilities For This Position
  • Must align with our mission that is in support of our LQBTQ community
  • Alignment with the mission and values of Planned Parenthood.
  • Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.
  • Able to provide effective case-management to a varying caseload of patients
  • Attention to detail and accuracy in work is critical.
  • Excellent written and verbal communication skills.
  • Strong organizational and computer skills, including MS Word, MS Excel and health care administrative software (EMR/EHR).
  • Effective problem-solving skills and ability to multi-task
  • Must be an effective time manager and have strong organizational skills
  • Must be able to interface positively with patients
  • Must have integrity, energy, and enthusiasm.
  • Accepts a flexible work schedule including weekend and evening hours as necessary.
Job RequirementsEDUCATION: Associates or Bachelor’s Degree (Preferred), preferably in social work, human services, counseling, psychology, trauma care or project management
EXPERIENCE: Three (3) years of experience in case management, social work or human services work. Experience may be considered in lieu of education or a combination of both
CERTIFICATIONS (PREFERRED): CCM, LSW, CMSW
Compensation/Benefits Program
  • Competitive base salary commensurate with experience
  • 100% Employer paid Medical, Dental, Basic Life/AD&D, STD, LTD (Employee Only Coverage)
  • Voluntary Vision, “Buy-Up” options on Basic Life, Spouse, & Dependent
  • 401(k) plan with matching opportunity
  • Plum Benefits & Pet Insurance
  • Starting PTO of 15 vacation days within first year (pro-rated based on start date), 2 Floating Holidays and 10 Paid Holidays
  • This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.
Non-discrimination Statement/AcknowledgementParenthood of Tennessee and North Mississippi does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law. PPTNM will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.
E-verify ParticipationPPTNM participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Job Summary

JOB TYPE

Full Time

SALARY

$38k-46k (estimate)

POST DATE

06/10/2024

EXPIRATION DATE

12/04/2024

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The following is the career advancement route for Front Office Assistant Full Time positions, which can be used as a reference in future career path planning. As a Front Office Assistant Full Time, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Assistant Full Time. You can explore the career advancement for a Front Office Assistant Full Time below and select your interested title to get hiring information.

If you are interested in becoming a Front Office Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Assistant for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Assistant job description and responsibilities

Front Office Assistants are responsible for providing clerical and administrative support to the office staff for efficient and smooth operations of the office operations.

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In a medical organization, a front office assistant can be vital for connecting patients with the correct health care professional they are seeking, and processing the necessary paperwork that accompanies each visit.

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Front office assistants ensure administrative efficiency at reception areas.

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Front Office Assistants work collaboratively to perform office and clerical tasks such as data collection, office communication, and others alike.

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Front office assistant performs front desk duties and provide administrative support to the various departments.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Assistant jobs

Practice navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), or even management and billing systems.

01/22/2022: Asheville, NC

Do your outmost best to operate the front office properly, efficiently and with profitability.

03/07/2022: Fort Collins, CO

Familiarize and practice yourself with general office functions – typing, filing, and reception.

12/27/2021: Billings, MT

Maintain a friendly, proficient, and positive work environment for everyone.

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Self control and calmness are necessary for handling a busy and demanding office environment.

12/17/2021: New Britain, CT

Step 3: View the best colleges and universities for Front Office Assistant.

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