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Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Full-time
Description
Due to continuing growth, our team is looking to bring on a Customer Success Representative to develop and maximize emerging technologies for our customers.
Success Representatives are advanced customer support staff, providing high-touch customer service on any escalated issues and sustained support to customers experiencing software issues.
The Customer Service Representative will serve as the primary interface for customers. You’ll navigate our ERP system (Sage & Acumatica) to process quotes, orders, returns, credits, debits, and service notifications.
Consistently deliver high-quality service that instills customer confidence and loyalty.
Who we are :
Platform Accounting Group is a rapidly growing professional services firm providing tax, accounting, assurance, IT consulting, and soon to be wealth management services to small and medium-sized businesses and their owners.
We currently have 21 offices in 9 States with much more growth on the horizon. We fully understand that every employee has different needs, so our unique business model allows for more flexible work arrangements than most firms can offer.
Enjoy a professional and dynamic work environment while making work / life balance a priority.
What you will do :
What we look for :
What we offer :
J-18808-Ljbffr
Last updated : 2024-09-02
Full Time
$64k-82k (estimate)
09/06/2024
12/02/2024
platformag.com
Salt Lake City, UT
The job skills required for Customer representative include Customer Service, Problem Solving, Customer Support, Data Entry, Customer Relationship, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer representative positions, which can be used as a reference in future career path planning. As a Customer representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer representative. You can explore the career advancement for a Customer representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Representative job description and responsibilities
Identify and assess customers’ needs to achieve satisfaction.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Build sustainable relationships and trust with customer accounts through open and interactive communication.
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Provide accurate, valid and complete information by using the right methods/tools.
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Representative jobs
Customer service representatives need a high school education, on-the-job training and several soft skills.
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Most customer service representative jobs require candidates to complete on-the-job training.
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Proven customer support experience or experience as a Client Service Representative.
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Familiarity with CRM systems and practices.
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Flexibility in having different shifts and rotating schedules.
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Step 3: View the best colleges and universities for Customer Representative.