POSITION SUMMARY:

The Compliance Coordinator is responsible for auditing, reviewing, and updating employee personnel records to ensure adherence to New York State Department of Health regulations, contract regulations, and agency policies. This role requires effective communication with staff at all levels and involves various clerical tasks, including filing, telephone communication, and computer updates.

JOB DESCRIPTION:

1. Punctuality: Demonstrate consistent punctuality and readiness to work at the assigned start time.

2. Professional Phone Etiquette: Answer phones in a professional and timely manner, ensuring efficient communication.

3. Problem-Solving: Utilize problem-solving skills to define issues and tasks, collect data, establish facts, act, and facilitate their resolution.

4. Computer Proficiency: Competently perform various computer functions, facilitating communication between departments and overall office operations.

5. Effective Communication: Communicate and interact professionally and effectively with all levels of staff, fostering collaboration as part of the team. Maintain excellent telephone etiquette.

6. Office Equipment: Possess knowledge of the use of various office equipment, including computers, telephones, copy machines, and fax machines.

7. Confidentiality and Compliance: Maintain confidentiality and ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA). Respect patient and employee rights and privacy while upholding ethical practices and adhering to the agency’s compliance program and privacy policies.

8. Professional Demeanor: Maintain a professional attitude and appearance.

9. Regulatory Knowledge: Understand New York State Department of Health regulations concerning personnel record compliance for licensed home care agencies. Be knowledgeable about government regulations, including the Department of Health and Homeland Security, as well as contract regulations and company policies and procedures.

10. Problem Resolution: Exhibit the ability to define and resolve problems, collect relevant data, and establish facts for effective resolution.

RESPONSIBILITIES:

1. Oversee the process of updating personnel records for all employees, ensuring compliance with regulations and requirements, including but not limited to medical records (annuals and new hires), in-service training, I-9 forms, OMIG, E-Verify, references, fingerprints, and Home Care Registry.

2. Responsible for addressing and reporting employee issues and concerns, providing recommendations for disciplinary actions and, when necessary, participating in the termination of aides.

3. Coordinate and ensure compliance with in-service training requirements.

4. Maintain and update all agency policies and procedures to align with regulatory changes and ensure compliance.

5. Possess knowledge of employee benefits programs and communicate relevant information to staff.

6. Perform various complex clerical and computer entry tasks efficiently, in addition to other duties assigned by the Supervisor of Compliance, Director of Human Resources, and Director of Operations.

WORK ENVIRONMENT: Works in an office environment with regular exposure to staff and patient elements and occasional stress.

COGNITIVE REQUIREMENTS: Must work cooperatively with others and perform a wide variety of complex and complete tasks involving office equipment and machinery.

QUALIFICATIONS:

· High school diploma or equivalency required, or one (1) year of home care office experience. Additional education or certifications in a related field preferred.

· Strong computer skills and proficiency in common office software applications.

· Effective communication and interpersonal skills.

· Detail-oriented and capable of working in a fast-paced environment.

· Commitment to maintaining confidentiality and privacy standards.

· Punctuality, reliability, and a team-oriented mindset.

· Adaptability to pressure.

FUNCTIONAL ABILITIES: The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers, handle or feel, and to talk and/or listen on the phone and in person. The employee is occasionally required to reach with hands and arms. The employee must regularly lift and/or move up to ten pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to focus.

· Must be able to read twelve point or larger type.

· Must be able to lift, stoop and bend effectively to be able to perform the above-listed job functions.

· Must be able to hear adequately with no more than an amplifier on the phone and speak in a manner understood by most people.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Experience:

• Home care: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person