293 Customer Success Manager - SMB Jobs in New York, NY
SORT BY
W
T
T
P
P
P
P
A
S
D
S
C
P
s
H
G
F
F
L
C
M
F
I
S
Z
O
C
F
Customer Success Manager - SMB
$123k-171k (estimate)
Full Time | Business Services
3 Weeks Ago
Playground is Hiring a Customer Success Manager - SMB Near New York, NY
Company OverviewPlayground is working to make excellent child care accessible to all. Playground has built best in class software to manage all aspects of running a child care business. Playground has raised over $3.3M in funding, has several Statewide contracts, and is working with thousands of schools across the country. Our founders were recently recognized by Forbes as 30 under 30, and our work has been recognized across the country.
Playground is at an inflection point, growing at a quick pace. Playground is compromised of a team of owners who are not afraid to dive into large, complex projects.
Job DescriptionAs a Customer Success Manager at Playground, you will be the primary point of contact for our clients. Your responsibilities will include onboarding new customers, providing ongoing support, and identifying opportunities to upsell additional products and services. You will play a critical role in ensuring our clients' success and satisfaction with our platform.
Responsibilities
Join Our TeamIf you're a hustler who's eager to act as a mini CEO within our team, taking ownership of your work and driving forward our mission, we'd love to hear from you. Apply now to become a part of our journey to create more delightful child care experiences.
Playground is at an inflection point, growing at a quick pace. Playground is compromised of a team of owners who are not afraid to dive into large, complex projects.
Job DescriptionAs a Customer Success Manager at Playground, you will be the primary point of contact for our clients. Your responsibilities will include onboarding new customers, providing ongoing support, and identifying opportunities to upsell additional products and services. You will play a critical role in ensuring our clients' success and satisfaction with our platform.
Responsibilities
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and effective implementation of our software.
- Customer Support: Provide exceptional support to our clients, addressing their questions and concerns promptly and effectively.
- Product Training: Conduct training sessions and webinars to educate clients on how to use our software and its features to their fullest potential.
- Relationship Management: Build and maintain strong relationships with clients, acting as their trusted advisor and advocate within Playground.
- Upselling: Identify opportunities to upsell additional products and services that will benefit our clients and enhance their experience with our platform.
- Feedback Loop: Collect and relay client feedback to our product development team to drive continuous improvement of our software.
- Documentation: Maintain accurate records of client interactions, support issues, and upsell opportunities in our CRM system.
- Proven experience in customer success, account management, or a related role, preferably in the SaaS industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong problem-solving skills and a customer-centric mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using CRM software and other customer success tools.
- Experience with child care management software is a plus.
Join Our TeamIf you're a hustler who's eager to act as a mini CEO within our team, taking ownership of your work and driving forward our mission, we'd love to hear from you. Apply now to become a part of our journey to create more delightful child care experiences.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$123k-171k (estimate)
POST DATE
06/06/2024
EXPIRATION DATE
07/02/2024
WEBSITE
blog.roodo.com
HEADQUARTERS
GURO-DONG, SEOUL
SIZE
200 - 500
FOUNDED
2003
CEO
HEON WOO LEE
REVENUE
$10M - $50M
INDUSTRY
Business Services
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
