469 Customer Success Manager Jobs in New York, NY
Playground is Hiring a Customer Success Manager Near New York, NY
Playground is at an inflection point, growing at a quick pace. Playground is compromised of a team of owners who are not afraid to dive into large, complex projects.
Job DescriptionAs a Customer Success Manager at Playground, you will be the primary point of contact for our clients. Your responsibilities will include onboarding new customers, providing ongoing support, and identifying opportunities to upsell additional products and services. You will play a critical role in ensuring our clients' success and satisfaction with our platform.
Responsibilities
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and effective implementation of our software.
- Customer Support: Provide exceptional support to our clients, addressing their questions and concerns promptly and effectively.
- Product Training: Conduct training sessions and webinars to educate clients on how to use our software and its features to their fullest potential.
- Relationship Management: Build and maintain strong relationships with clients, acting as their trusted advisor and advocate within Playground.
- Upselling: Identify opportunities to upsell additional products and services that will benefit our clients and enhance their experience with our platform.
- Feedback Loop: Collect and relay client feedback to our product development team to drive continuous improvement of our software.
- Documentation: Maintain accurate records of client interactions, support issues, and upsell opportunities in our CRM system.
- Proven experience in customer success, account management, or a related role, preferably in the SaaS industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong problem-solving skills and a customer-centric mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using CRM software and other customer success tools.
- Experience with child care management software is a plus.
Join Our TeamIf you're a hustler who's eager to act as a mini CEO within our team, taking ownership of your work and driving forward our mission, we'd love to hear from you. Apply now to become a part of our journey to create more delightful child care experiences.
Job Summary
Full Time
Business Services
$123k-171k (estimate)
06/02/2024
06/29/2024
blog.roodo.com
GURO-DONG, SEOUL
200 - 500
2003
HEON WOO LEE
$10M - $50M
Business Services
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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