Job Title: Site Manager

Location: Greenwood, IN

Job Type: Hybrid; Part Time; Contract

Contract Length:

• Approximately 6 months: October 2024 - March 2025 (with a break for holidays in November & December)
• Opportunity for Extension: Continuation through winter months and beyond, contingent on the success of the initial contract
• Program Duration: Each program lasts 6 weeks. The Site Manager will commit to working for the remainder of all outdoor programs in 2024, as well as our indoor Winter Seasons. This includes all make-up classes, post-season activities, and pre-season preparation time.

About: We are looking for a Site Manager for our Greenwood program, one of our largest programs in Indiana. Our Site Managers are lead coaches who assist in training, growing, and ensuring their team meets the Playpen standard of coaching, providing the best experience to our customers. The goal is to elevate team members to your level of coaching.

As a Site Manager, you will be the strongest coach on the team, setting an example and ensuring families receive top-notch coaching. In addition to this on-site work, the role includes managing schedules, parent communication, inventory, and marketing/growth of the program. You will ensure the smooth operation of your locations, uphold our standards, and contribute to growth.

Expected Total Hours: 8-12 hours/week

• Class Hours: Approximately 5-6 hours/week dependent on the class schedule for the season. Here's the upcoming fall outdoor season class schedule below:

Saturdays: 8:30 AM - 12:00 PM

Wednesdays: 4:45 PM - 6:15 PM

• Admin Hours: Approximately 2-4 hours/week outside of class time for administrative tasks, such as coach scheduling and parent communications. These tasks have set deadlines but can be completed remotely and on your own time.

Company Overview: Playpen Sports Academy is a toddler sports company with a mission to disrupt the youth sports industry by promoting increased access for families of all income levels, encouraging participation from young athletes of all skill levels, fostering play-based learning, and prioritizing holistic development over competition. With a remarkable growth trajectory, Playpen has expanded from 8 locations to operating in 50 cities across Wisconsin, Illinois, and Indiana within just 4.5 years.

Why Join Us:

• Flexibility: We value work-life balance, offering hybrid work opportunities, flexible hours, and a high level of autonomy.
• Growth and Learning Opportunities (Personal/Professional): We are looking for someone to grow with us over the next couple of years as we continue to expand our reach throughout the Midwest and eventually the entire US.
• Purpose-driven Work: Committed to shaping the future of toddler sports and making a positive impact on young athletes and their families.
• Strong Company Culture: Collaborative and team-based, where every person plays a key role in our success.

How You’ll Make an Impact:

Core Operational Hours

• On-site Presence/Class Facilitation: Being on-site for all classes during the season to ensure smooth operations, assist coaches and customers, and perform all necessary tasks for successful classes, coach as needed.
• Recruitment: Sourcing, recruiting, screening, interviewing, onboarding, and training coaches to maintain a skilled and motivated team.
• Training and Development: Continuously developing coaches and ensuring that standards are met and upheld in program delivery.
• Staffing Management: Planning staffing needs, managing schedules, and ensuring all classes are properly staffed with trained coaches for an optimal customer experience.
• Facilitating Classes: Providing hands-on support by facilitating classes and coaching as needed, demonstrating leadership and program expertise.
• Inventory Management: Ensuring adequate inventory supplies are available to deliver the expected customer experience, maintaining a well-equipped and organized facility.
• Season Preparation: Preparing for the season to start and effectively managing week-to-week operations, including setup, logistics, and coordination.
• Communication: Maintaining effective communication with stakeholders such as customers, coaches, Playpen management, community partners, and facility rental partners to foster positive relationships and resolve any issues.
• Quality Control: Implementing quality control measures to ensure program excellence and customer satisfaction.
• Reporting: Reporting class outcomes and program updates, providing insights and recommendations for improvement.
• Customer Service: Providing exceptional customer service on-site, making decisions that enhance the customer experience, addressing any concerns promptly, and ensuring responsiveness for all scheduled communications.

Marketing and Community Engagement:

• Event Planning: Set up tables at community events or local businesses, put up flyers or yard signs, organize free trial classes, scavenger hunts, and free or low-cost events.
• Partnership Building: Connect with daycares offering unique discount codes, build relationships with local mom groups and small businesses for advertising.
• Marketing Strategy: Develop and execute strategies to increase enrollment and revenue, research competitors and market trends.
• Public Relations: Reach out to local news outlets for PR opportunities, host free classes for Mommy and Me groups and daycares, act as an ambassador for the company in the community.
• Social Media Management: Gather/create content for social media while on-site and at events, share content with management for use in training and marketing materials.

Additional Hour Opportunities (Future focus)

• Planning and executing more large-scale events (Birthday parties, day camps, etc)
• Helping management team with general operations as needed and available (general emails, calls, curriculum development, training strategy, etc)
• Larger scale equipment and apparel management, upkeep, and distribution

Compensation: $25 /hour commission opportunities

Benefits:

• High commission opportunities, employee discounts, flexible schedule, fun work environment, and opportunities for growth both within the role and in the organization

Where looking for someone who:

• Thrives in dynamic and fast-paced environments.
• Strong leadership skills with excellent communication abilities.
• Passionate about promoting youth sports and community engagement.
• Collaborative team player excelling with diverse stakeholders.
• Adaptable and flexible in managing changing priorities.
• Driven to achieve growth and excellence in program delivery.
• Experienced in management, marketing, customer service, or event planning.

Requirements:

• Prior coaching or childcare experience
• Preferred Bachelor's degree in a relevant field.
• Valid driver's license and reliable transportation.
• Proficient in English.
• Ability to work remotely with a reliable Wi-Fi source.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this role.

Job Types: Part-time, Contract

Pay: $25.00 - $35.00 per hour

Expected hours: 8 – 10 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Evenings as needed
• Weekends as needed

Application Question(s):

• How many years of experience do you have working with children?
• Do you have any prior managerial experience?
• This job has location requirements. Would you be able to work on location in the city listed?

Work Location: In person