12 Part-Time Support Agent Jobs in Las Vegas, NV
Playstudios Inc. is Hiring a Part-Time Support Agent Near Las Vegas, NV
The ideal candidate has excellent information retention and written/verbal communication skills as well as a positive attitude and a passion for consistently creating a high-quality game experience.
Duties And Responsibilities
- Fluency in our portfolio of games, rewards program and player TOS
- Responding to up to 150 written inquiries per day
- Documenting and escalating player issues to the appropriate team
- Providing feedback on games and features
- Generating and maintaining external support content (game guides, troubleshooting, FAQs)
- Staying on top of new releases, marketing promotions, updates to the rewards program
- Social media monitoring & outbound communication, providing appropriate, prompt, and educational responses to enhance support-related interactions on social channels
- Demonstrate professionalism and empathy while interacting with our audience
- Effectively communicate thoughtful insights on player experiences to internal teams
- Report to the support manager and work with other support agents across our offices
- High degree of proficiency in web-based software
- A passion for language and utilizing it to strengthen positive brand perception
- 2 years in a high-volume support or QA role
- Excellent judgment, adaptability and information retention
- Outstanding written and oral communication skills
- Drive to exceed productivity goals while maintaining high-quality output
- Strong organizational skills and attention to detail
- Deep experience in gaming, tech support, or e-commerce
- Interested in learning more about game design and mechanics
- Passion and technical understanding of social and mobile games
PLAYSTUDIOS is an equal opportunity employer. Applicants will be considered regardless of their sex (includes pregnancy, childbirth, breastfeedi ng and related medical conditions), race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military or veteran status, or other protected category under the law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
California Residents: Please review our California HR Data Privacy Policy for information about our data practices.
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Job Summary
Part Time
Retail
$58k-73k (estimate)
06/24/2024
08/23/2024
playstudios.com
GIBSONIA, PA
200 - 500
2011
<$5M
Retail
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About Playstudios Inc.
COMPANY: Ordinarily, we would devote this space to telling you all the typical things about our innovative company, our experienced management team, and our inspiring culture. But talk is cheap. So instead, we'll let our work speak for us. At the end of the day, it is the ultimate reflection of who we are and what we value. And through this work, we hope that principles like creativity, quality, and fun are seen as more than empty aspirations. We hope that they are recognized as the defining attributes of all that we do. CULTURE: We believe that a company culture is not defined by a brightly c...olored office, a nice ping pong table, or a well-stocked kitchen. We believe it is revealed in the number of times each day that we laugh out loud, learn something new, get inspired, look forward to a class reunion, take time for lunch, choose the music, test our limits, get what we need, ship something great, recognize our impact, and wake up excited. If thats not your current career story, then wed love to have you join ours. TEAM: PLAYSTUDIOS is the banner flown by a tight-knit crew of entrepreneurs, artists, software developers, product managers, and producers. Although we come from different lands and disciplines, we share a passion for our work and a belief in the opportunity we are pursuing.
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