Description

POSITION SUMMARY: Work closely with the Front Desk Staff, Management and other hotel departments in providing guest assistance with luggage, miscellaneous needs. The care and attention that goes with this position is crucial to the success of a hotel as they convey a critical message to the guests about the property’s commitment to service.

POSITION RESPONSIBILITIES/DUTIES:

• Greet all guests at entrance in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
• Recognize all returning and VIP guests, and welcome them back. Inform them about all hotel and guest room features, hotel facilities and emergency procedures.
• Store and retrieve luggage and other objects for guests.
• Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Front Office Manager/Manager on Duty.
• Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times. Communicate needs to the Front Office Manager/Manager on Duty.
• Offer assistance to all guests and provide them with information requested and directions.
• Assist loading and unloading of baggage from guest vehicles and store luggage. 

ADDITIONAL DUTIES:

• Possess the ability to motivate and maintain effective working relationships across all levels of staff, leadership, and vendors.
• Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required:

• High school Diploma or GED 
• Must be able to lift up to 50lbs and push up to 100 lbs.

Preferred:

• 1 year prior Bell experience preferred not required

CERTIFICATES, LICENSES, REGISTRATIONS:

• None

WORK SCHEDULE/HOURS:

• Varies 

WORK CONDITIONS:

• Must be able to communicate effectively in English 
• Physical ability to access all areas of the property.
• Must be able to withstand prolonged standing, stretching, bending and kneeling without accommodations.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management and co-workers.
• Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Must maintain a professional, neat and well-groomed appearance adhering to company appearance standards.
• Must be available to work varied shifts, including weekends and holidays.

Plaza Hotel & Casino, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.