Join Our Team In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America’s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”. About this Position The AVP of Infrastructure supports the VP of Infrastructure in managing the strategic and operational framework of the company’s compute, storage, and hyper-converged environments. The AVP will help ensure that the infrastructure is robust, secure, and flexible to meet the evolving demands of the business landscape. The salary range for this role 150k-185k Responsibilities & Qualifications Job Responsibilities and Duties: Assist in the development and execution of a comprehensive infrastructure strategy that aligns with company objectives and adapts to ongoing technology advancements Design and execute on delivering a secure, high-availability infrastructure systems, including end-point computing, storage and computing resources, ensuring performance excellence, high service availability, data integrity, and a positive user experience. Execute operational excellence plans through automation, process improvement, and the implementation of best practices across all infrastructure domains. Manage infrastructure hardware and software provisioning, maintenance, upgrades, and lifecycle processes. Help uphold infrastructure policies, standards, and protocols in line with organizational objectives and compliance mandates. Act as a point of contact for the IT Infrastructure team in all matters related to ITSM processes, fostering a culture of transparency, accountability, and timely resolution of incidents and changes. Facilitate regular review meetings for Incident and Change Management to assess performance, identify process enhancements, and ensure compliance with established SLAs and KPIs. Drive the adoption of automation and tool integration within the ITSM framework to improve process efficiency and accuracy across Incident, Change, and Service Request management. Lead and Manage the IT infrastructure server teams, fostering an environment of innovation and continuous improvement, and facilitating technical and career development. Participate in in all Infrastructure related Incidents reported, assisting second tier support teams with direction, decisions, and technical advice to streamline troubleshooting with the goal of a quick resolution or, If they cannot resolve quickly, appropriate and timely escalation. Own the completion of any incidents or documentation for supporting teams for executive and post mortem review. Formal supervisory responsibilities, including performance management, staffing, employee relations & compensation. Minimum Qualifications: Bachelor's degree in in related field or Industry experience in infrastructure management including previous large-scale Minimum of 8 years of experience in IT infrastructure with a clear track record of supporting leadership roles in complex, diverse environments. Strong experience in systems administration within Unix (including AIX) and Windows Server ecosystems. Solid understanding of deploying, optimizing, and managing web applications with high availability; experience with WebSphere and seamless integration with various server platforms. Technical acumen in managing infrastructure elements like IBM Power Systems, x86 servers, and virtualization solutions such as VMware ESXi and Nutanix. Proficiency in supporting HCI technology implementations, particularly with Nutanix platforms, and a capacity to scale such environments effectively. Experience in supporting the management of virtualization technologies and cloud services (AWS, Azure, GCP). Knowledgeable in assisting the administration of storage solutions (SAN, NAS) and storage protocols (iSCSI, NFS, SMB/CIFS). Skilled in aiding system monitoring, performance tuning, and ensuring overall system health. Preferred Qualifications: Nutanix Administration strongly preferred AWS and Azure IaaS experience strongly preferred Expertise in middleware management with specific proficiency in IBM WebSphere application server environments" FLSA status: This position is exempt (not eligible for overtime pay): Yes Our Benefits: Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Spending Account & Health Savings Account Professional development Tuition reimbursement Company-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. Primerica is a leading provider of financial services to middle-income families in the United States and Canada. Since 1977, Primerica has provided essential financial services and products that have helped millions of middle-income households protect their families and save for the future. We insure over 5.7 million lives and have over 2.7 million client investment accounts. Headquartered in metro Atlanta, Primerica is a Fortune 1000 company with over 2,800 employees located in the U.S. and Canada. Our employees are an integral part of achieving Primerica’s mission in creating more financially independent families and supporting more than 130,000 licensed financial representatives across North America. The Company’s competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 12 years. Awards and Recognitions Forbes Best Employers for Diversity Forbes Best Employers for Women Atlanta Journal-Constitution’s Top Workplaces #1 Most Trusted Life Insurance Company by Investor’s Business Daily #3 Most Trusted Financial Company by Investor’s Business Daily Our stock is traded on The New York Stock Exchange under the symbol “PRI.” If you need an accommodation with any part of the application process, please email Recruiting@primerica.com. www.primerica.com PRIMERICA CAREERS Don't see a job that you are interested in? Introduce yourself and submit your resume to our recruiters. We'll get in touch if there's a role that seems like a good match.