Job summary

Process the upload file in an accurate and timely manner. Ensure accuracy of customer invoices and carrier payments.

Summary of essential job functions

• Ensure accuracy and timeliness of information to the Billing Department for customer invoicing and carrier payments
• Audit freight and carrier bills for accuracy and resolve conflicts
• Process adjustments as necessary ensuring proper documentation is provided.
• Research and resolve billing discrepancies in a timely manner while maintaining good customer and carrier relationships
• Communicate with the finance team and other support personnel along with internal and / or external customers to resolve issues
• Perform the necessary clerical, data entry, research, and problem resolution duties required.
• Maintain customer profiles to ensure accuracy
• Perform assigned duties in a professional and service-oriented manner with customers, carriers, and fellow employees
• Respond to all customer billing inquires via email and / or telephone.
• Adhere to strict deadlines and performance metrics
• Other duties as required by business needs or as assigned

Minimum Requirements

• PC proficient (Microsoft Office preferred), Intermediate Excel and Accounting software skills (Microsoft AX preferred) Minimum Qualifications
• Associates degree in the financial field preferred

Last updated : 2024-06-24