45 Desktop Support Analyst Jobs in Jacksonville, FL
PLS Logistics is Hiring a Desktop Support Analyst Near Jacksonville, FL
The Desktop Support Analyst will be responsible for supporting PLS desktop and Laptop Computing environment
Summary of essential job functions
- Respond to user, and system trouble tickets; maintains systems by researching and resolving problems; maintaining system integrity and security
- Identifies defect requirements by interviewing internal users; analyzing operations; determining problem scope; documenting results, or by identifying the appropriate higher tiered support resource to complete the task, and supply ample problem documentation
- Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications
- Provides reference for internal users by writing documentation, providing support and help resolve IT related issues.
- Maintains qualify service by establishing and enforcing organization standards
- Prepares reports by collecting, analyzing, and summarizing information
- Other duties as required by business needs or as assigned.
- B.S. in the following areas: Computer Science, Information Technology, Management Information Sciences, Mathematics, Economics, Business Management, Finance or Engineering.
- 2 years' experience installing and troubleshooting of Windows 10.
- 2 years' experience troubleshooting Computer Hardware and configuring.
- Must be able to troubleshoot Local and Network Printers.
- Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations.
- Must have a solid understanding of troubleshooting Web based applications.
- Must have a strong knowledge of administrating and troubleshooting Microsoft Office and Office 365.
- 2 years managing Microsoft SharePoint.
- PowerShell, Azure AD Administration and Microsoft Endpoint Manager experience
- Experience working in an ITIL Framework
- Strong written and oral communication skills
- Experience with Exchange Online, Office 365 and SMTP relays.
- Security Systems experience a plus.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Summary
Full Time
$71k-91k (estimate)
06/24/2024
07/09/2024
www.plslogistics.com
Cranberry Twp, Pennsylvania
200 - 500
Stephen Lacaran
$50M - $200M
Related Companies
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
01/19/2022: Stockton, CA
Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
03/14/2022: Tucson, AZ
They help to resolve technical problems on desktop hardware and applications for all users of technology.
01/26/2022: Portsmouth, NH
Determine, research and resolve file and print server support problems.
02/13/2022: Saint Cloud, MN
Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
01/25/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
02/17/2022: Tulsa, OK
Need some computer knowledge, but not essentially a post-secondary degree.
02/06/2022: Washington, DC
Gain a professional certification.
03/19/2022: Denver, CO
Gain experience with operating systems.
03/09/2022: Bloomington, IN
With customer service, customer support and customer experience training.
02/13/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Desktop Support Analyst.
