3 Residential Specialist Live Out Jobs in Bellevue, WA
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Residential Specialist Live Out
$31k-41k (estimate)
Contractor | Business Services
1 Week Ago
Plymouth Housing is Hiring a Residential Specialist Live Out Near Bellevue, WA
This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $29.02 to $29.02 an hour.
Job SummaryThe Residential Specialist (RS) supports Plymouth residents by working as a part of the Permanent Supportive Housing team and maintains high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the ‘housing first’ philosophy. Specific tasked related to this position (but are not limited to) include continuous commitment supporting the well-being of residents, and consistent staff presence in the building 24/7 and supports the work of the LEAD Residential Specialist all while fostering a sense of community. This position supports all functions in the office lobby, provides assistance to residents and helps maintain a safe and clean building environment,
Work Schedule : This position can work extra hours and/or different shifts as needed due to staff illness, no shows, vacations, and open positions to maintain building coverage and operations. At times this schedule adjustment can be mandatory.
This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU).
Essential Job Functions(Responsibilities, accountabilities, and competencies; may not include all duties of this job)
Tenant ServicesOperates all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails. Collaborates and works alongside internal stakeholders in providing effective support and resources, acts as a liaison between Plymouth residents and external service providers, conducts ongoing outreach to all residents and provide resources to residents as needed, welcomes all new residents into a safe environment, while always showing supportive cohesive services in all spaces and at all times. Collaborates and problem solves with Housing Case Managers and Community Specialist to take actions that align tenant services around resident goals; contact outside services providers as necessary. Supports and builds strong community relationship with all residents in creating a welcoming environment through creative, and resourceful strategies that build trust and confidence:
Education: High school diploma, GED certificate or an equivalent combination of education, relevant work experience.
Experience: Previous customer service experience and experience providing services to low-income households, families, and or/adults with disabilities.
Knowledge, Skills and Abilities :
Benefits
based on merit and business needs, and without regard for race, color, citizenship status, national
origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.
The Job Description provided by Plymouth Housing outlines the essential functions and qualifications of the described role to the best of our ability. While it provides a comprehensive overview, it does not encompass every duty, responsibility, or qualification associated with the position. We recognize the need for flexibility and reasonable accommodation, and therefore, this document is subject to modifications to meet individual needs as appropriate. It is important to note that this Job Description does not constitute a contractual agreement.
Swing, 4pm-12am.
Sunday - Thursday
Job SummaryThe Residential Specialist (RS) supports Plymouth residents by working as a part of the Permanent Supportive Housing team and maintains high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the ‘housing first’ philosophy. Specific tasked related to this position (but are not limited to) include continuous commitment supporting the well-being of residents, and consistent staff presence in the building 24/7 and supports the work of the LEAD Residential Specialist all while fostering a sense of community. This position supports all functions in the office lobby, provides assistance to residents and helps maintain a safe and clean building environment,
Work Schedule : This position can work extra hours and/or different shifts as needed due to staff illness, no shows, vacations, and open positions to maintain building coverage and operations. At times this schedule adjustment can be mandatory.
This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU).
Essential Job Functions(Responsibilities, accountabilities, and competencies; may not include all duties of this job)
Tenant Services
- Support the well-being and housing stability by helping and educating tenants with access to resources and engaging them in learning life skills needed to navigate life's challenges.
- Answer resident questions, address complaints and provide residents supportive, coaching and follow-up
- Partner and problem solve with creating plans that address concern or issues.
- Assists tenants with unit services and can include but not limited to, re-entry into individual units.
- Mediates conflict using de-escalation, conflict mediation and other techniques as needed.
- Distribute notices, newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as requested by residents.
- Supports offsite property management through posting notices, outreaching/communicating with tenants, assisting with submitting work orders, and receiving rent payments.
- Provides support, guidance and oversight as directed by the Residential Services Manager for all volunteers and interns.
- Maintains building security at all times by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.
- Maintains safety and security by monitoring all general access areas, including for unauthorized guests, and informs RSM of any violation of program rules; intervene on tenants’ behalf to remove unauthorized guests, including calling 911.
- Conducts regular safety/floor checks and promotes a safe, positive and sanitary environment for residents and staff.
- Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.
- Perform light janitorial and maintenance tasks in all areas of facilities, including, but not limited to, individual units, common areas, front office, restrooms, trash rooms, equipment rooms, sidewalks.
- Facilitates access to building areas for contractors, repair and service representatives and vendors.
- Assist with pest control, including heat treatment for bedbugs
- Moves building and unit furniture, as needed
- Assist with general support as needed (examples: faxing, distributing mail, making copies, etc.)
- Checks all radios at the start and end of all shifts
- Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed i.e., Incident Reports
- Maintains confidentiality and privacy of residents and compliance with regulatory requirements when assisting in gathering resident information attends staff and team meetings. Participates in regular supervision meetings.
- Practices a cooperative work approach and promotes teamwork among co-workers.
- Other duties as assigned by Site Director or Residential Services Manager.
Education: High school diploma, GED certificate or an equivalent combination of education, relevant work experience.
Experience: Previous customer service experience and experience providing services to low-income households, families, and or/adults with disabilities.
Knowledge, Skills and Abilities :
- Committed to working toward diversity, equity, and inclusion in providing services to tenants and working with Plymouth staff. Able to communicate and work effectively with a diverse group of voices in support of Plymouth’s goal of being an anti-racist organization.
- Ability to communicate effectively with tenants,the public and always maintain professional boundaries with tenants.
- Ability to stay calm and work effectively in a dynamic and potentially challenging environment, including working with individuals demonstrating the effects of trauma, substance use or behavioral health challenges.
- Demonstrated ability to work with diverse populations.
- Ability to work independently as well as courteously and effectively in a team environment.
- Ability to perform a variety of duties, often changing from one task to another.
- Excellent written and verbal communication skills.
- Demonstrated experience with Microsoft Office applications Word and Outlook, and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research.
- Experience with diverse, low-income, homeless, or special needs population is desired.
Benefits
- We offer a comprehen sive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits . Join us and be a catalyst for positive change!
based on merit and business needs, and without regard for race, color, citizenship status, national
origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.
The Job Description provided by Plymouth Housing outlines the essential functions and qualifications of the described role to the best of our ability. While it provides a comprehensive overview, it does not encompass every duty, responsibility, or qualification associated with the position. We recognize the need for flexibility and reasonable accommodation, and therefore, this document is subject to modifications to meet individual needs as appropriate. It is important to note that this Job Description does not constitute a contractual agreement.
Swing, 4pm-12am.
Sunday - Thursday
Job Summary
JOB TYPE
Contractor
INDUSTRY
Business Services
SALARY
$31k-41k (estimate)
POST DATE
06/19/2024
EXPIRATION DATE
07/07/2024
WEBSITE
plymouthhousing.org
HEADQUARTERS
DETROIT, MI
SIZE
100 - 200
FOUNDED
1980
CEO
WANDA OWENS
REVENUE
$50M - $200M
INDUSTRY
Business Services
Related Companies
About Plymouth Housing
Plymouth Housing transforms lives by providing permanent, supportive homes to homeless people with few other options for housing. Since 1980, weve been providing homes to the most challenged homeless adults in our community. Today, over 1,000 low income and formerly homeless adults live in 14 Plymouth residential apartment buildings in the downtown Seattle area. Another 750 households have found a home in Seattle/King County through Plymouths Shelter Plus Care Program (a federal housing program Plymouth administers for King County). At the heart of Plymouths approach is the Housing First philo...sophy, a philosophy that has proven successful across the country. Without a stable home, homeless people cannot access the assistance they need to address their problems. Lack of a stable home exacerbates chronic medical and mental health conditions, making it very difficult to improve ones life. At Plymouth, we work hard to lower the barriers to housing so that people who are shut out of housing have an opportunity to succeed. Our model of permanent housing, coupled with wrap around supportive services, helps people rebuild their lives, regain their dignity, and leave homelessness behind forever.
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