10 Destination Sales Executive | Renaissance Baltimore Harborplace Hotel Jobs in Baltimore, MD
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Destination Sales Executive | Renaissance Baltimore Harborplace Hotel
$138k-185k (estimate)
Full Time | Accommodations
2 Weeks Ago
PM Hotel Group is Hiring a Destination Sales Executive | Renaissance Baltimore Harborplace Hotel Near Baltimore, MD
Summary Of Essential Job FunctionsPulls through business and achieves revenue goals for all opportunities booking through the Sales Office.
Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
Partners with the Sales Office to book group events within the group booking parameters.
Up-sells products and services, with the ability to bring the sale to closure.
Engages in proactive selling of all of facilities (e.g. restaurants, bars) to all of leisure guests as well as group planners.
Assists with selling, implementation and follow-through of group sales promotions.
Provides recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed.
Handles event planning aspects prior to the business turning over for business booked in advance (e.g.,> 3 years out).
Coordinates and plans all Familiarization Tours (FAM) t and in-market customer events.
Provides accurate, complete and effective turnover to Event Management.
Represents sales department at staff meetings and stand up meetings and reports out on sales activity.
Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts (includes site visits for Remote Senior Sales Executives and out-of-market Senior Account Executives).
Coordinates site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives).
Partners with account/selling manager to develop creative aspects of site visit.
Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.).
Develops site standards and pricing guidelines in order to control department expenses and allow for accurate projecting.
Understands competitor’s strengths and weaknesses in order to differentiate PM Hotel Group/Renaissance, Marriott from the competition during the site visit
Understands the overall market (e.g., competition, economic trends, seasonability, supply and demand, etc.) and implements appropriate sell
Provides expert knowledge on local destination (e.g., local attractions, events, etc.)
Grows business of existing accounts by soliciting them for future open years while onsite
Tracks bookings and leads generated from site visits.
Executes and supports Marriott’s Customer Service Standards and property ‘s Brand Standards.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
Verifies that the business is turned over properly and in a timely fashion for quality service delivery.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.
Work Habits:In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
Partners with the Sales Office to book group events within the group booking parameters.
Up-sells products and services, with the ability to bring the sale to closure.
Engages in proactive selling of all of facilities (e.g. restaurants, bars) to all of leisure guests as well as group planners.
Assists with selling, implementation and follow-through of group sales promotions.
Provides recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed.
Handles event planning aspects prior to the business turning over for business booked in advance (e.g.,> 3 years out).
Coordinates and plans all Familiarization Tours (FAM) t and in-market customer events.
Provides accurate, complete and effective turnover to Event Management.
Represents sales department at staff meetings and stand up meetings and reports out on sales activity.
Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts (includes site visits for Remote Senior Sales Executives and out-of-market Senior Account Executives).
Coordinates site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives).
Partners with account/selling manager to develop creative aspects of site visit.
Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.).
Develops site standards and pricing guidelines in order to control department expenses and allow for accurate projecting.
Understands competitor’s strengths and weaknesses in order to differentiate PM Hotel Group/Renaissance, Marriott from the competition during the site visit
Understands the overall market (e.g., competition, economic trends, seasonability, supply and demand, etc.) and implements appropriate sell
Provides expert knowledge on local destination (e.g., local attractions, events, etc.)
Grows business of existing accounts by soliciting them for future open years while onsite
Tracks bookings and leads generated from site visits.
Executes and supports Marriott’s Customer Service Standards and property ‘s Brand Standards.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
Verifies that the business is turned over properly and in a timely fashion for quality service delivery.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
- Works collaboratively with off-property sales channels (e.g.,. Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify that the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Gets involved in community-based organizations to position property for group/catering sales opportunities.
- Meets with walk-in clients and qualifies lead for account/sales manager.
- Builds and strengthens relationships with existing and new customers to enable future bookings.
- Attends and facilitates pre-planning visits to establish consistent customer communication.
- Greets site clients and escorts overnight guests to their rooms
- Acts as Personal Concierge to client while on site to help coordinate any special requests.
- Assists with all transportation requests for sites and meets client upon arrival.
- Entertains customers by showing them the property and key locations surrounding the property
- Provides after-hours entertaining for customers
- Works with Marriott Guestware Program Manager to check for reward member status and any special needs of client
- Coordinates and delivers amenities and welcome note t to guest rooms
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
- Participates in and practices daily service basics of the brand (e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, RWays).
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and establishing their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
- Gains understanding of the property ‘s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.
Work Habits:In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Accommodations
SALARY
$138k-185k (estimate)
POST DATE
08/30/2024
EXPIRATION DATE
09/27/2024
WEBSITE
pmhotelgroup.com
HEADQUARTERS
CHEVY CHASE, MD
SIZE
200 - 500
FOUNDED
1996
TYPE
Private
CEO
JOSEPH BOJANOWSKI
REVENUE
$200M - $500M
INDUSTRY
Accommodations
Related Companies
About PM Hotel Group
PM Hotel Group is a hotel management firm that provides finance, accounting, human resources, and marketing and sales services to hospitality sector.
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The job skills required for Destination Sales Executive | Renaissance Baltimore Harborplace Hotel include Leadership, Customer Service, Products and Services, Sales Process, Planning, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Destination Sales Executive | Renaissance Baltimore Harborplace Hotel. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Destination Sales Executive | Renaissance Baltimore Harborplace Hotel. Select any job title you are interested in and start to search job requirements.
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