14 Guest service agent Jobs in Irving, TX
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PM Hotel Group is Hiring a Guest service agent Near Irving, TX
Job Details
Description
What You’ll Do :
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile?
Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you.
In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.
Here are a few of the other tasks that will keep you busy on a daily basis :
- Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
- You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
- You'll know how to handle cash responsibly and reliably, and use the tools of the trade : computers, databases, and property management systems to efficiently handle the technical side of the job.
Where You’ve Been :
We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience.
But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner.
If you don't work well under pressure, this won’t be a great fit.
When You’re Here :
Sometimes you’ll be behind the desk but also be prepared to move around because more than half of the time you will be standing / sitting, carrying / lifting up to 50 pounds, walking, bending / twisting, climbing stairs and more.
You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside : in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
Qualifications
Skills
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Motivations
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Last updated : 2024-06-09
Job Summary
Full Time
Accommodations
$28k-37k (estimate)
04/30/2024
06/10/2024
pmhotelgroup.com
CHEVY CHASE, MD
200 - 500
1996
Private
JOSEPH BOJANOWSKI
$200M - $500M
Accommodations
Related Companies
About PM Hotel Group
PM Hotel Group is a hotel management firm that provides finance, accounting, human resources, and marketing and sales services to hospitality sector.
The following is the career advancement route for Guest service agent positions, which can be used as a reference in future career path planning. As a Guest service agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service agent. You can explore the career advancement for a Guest service agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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