We’re looking for a Director of Housekeeping who has overall responsibility for the housekeeping department. The ideal candidate for this position will have strong leadership skills, experience in housekeeping and leading a team. They will be well organized, able to work in a fast-paced environment and solve problems with a sense of urgency. They will have strong communication skills with both team members and guests, have a friendly and kind demeanor, as well as the ability to think outside the box. This is an exempt position that reports to the Assistant General Manager.

The Property

HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. Our 175 room, all suite property offers the comforts of home such as fully equipped kitchens, flat panel HDTVs and daily complimentary breakfast, while the public space features facilities such as a pool, a fitness center, and a business center. This property is located in urban Orlando near popular destinations such as the Orange County Convention Center, Universal Studios, and premium outlet shopping experiences, accommodating small meetings and corporate clients seeking to place their employees on extended assignment.

Who We Are

• A brand-new property with the ability to build your team from scratch.
• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.

What You’ll Do

• Own all areas of the housekeeping department, including the cleaning and inspecting of guest rooms, public areas, and back of house while providing exceptional levels of service.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Inspire your team to care as much as you do and take every step necessary to ensure that they are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist.
• Ensure a profitable operation by keeping purchasing costs and labor expenses in check and will keep the entire operation running smoothly.
• Schedule and anticipate labor to flex with forecasted hotel occupancy.
• Conduct monthly inventory of linen, guest, cleaning, and engineering supplies.
• Work collaboratively with Front Office and F&B department to ensure a best-in-class guest experience.
• Build a positive team culture while giving clear direction and expectations.
• Hire, mentor, coach, counsel, and train team to ensure they are set up for everyday success.
• Take lead in the organization and coordination of Engineering and Housekeeping preventative maintenance programs and special projects.
• Ensure efficiency of housekeeping and laundry standard operating procedures and policies.
• Champion our values, vision, and culture.

What You Bring to the Table

• Have at least four years of experience in a housekeeping role, with at least two years as a manager or team leader.
• A track record of achieving and maintaining superior results in housekeeping and can articulate the underlying strategies that led to your achievements.
• A curious, creative, dynamic leader who is unsatisfied with the status quo.
• Passion for hospitality will be apparent, just speaking with you, naturally connect with colleagues and guests.
• Professionalism, excellent communication, and organizational skills.
• Ability to use the tools of the trade - computers, databases, and property management systems, and be able to train your team to do the same, plus handling funds responsibility and reliably.
• Knowledgeable in Microsoft Office.
• Comfortable with feedback. You know how to accept and give feedback upwards, downwards, and laterally in a professional way.
• A love to inspire and motivate your team while focusing on learning and development, giving, and receiving feedback.
• Caring, genuine, and relentlessly detail oriented.
• Understand that you are the person who has the greatest impact on our guests' experience and take a thoughtful approach to their needs.
• Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, overnight, weekdays, weekends, holidays).

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.