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Responsible for establishing a positive atmosphere in the lobby for guest relations
· Monitors daily status of rooms, rates, discount rates, and packages
· Coordinates blocking of rooms for groups Reviews and understands budgeted staffing levels to meet customer service goals, operational needs, and financial objectives
· Effectively builds and communicates a captivating narrative for hotel’s unique design elements
· Completes and monitors employee schedules
· Reviews guest satisfaction results and property audits through meetings, polls, reports, and inspections to identify areas of improvement
· Maintains current list of available rooms
· Regularly reviews department budget to meet budgeted wages and general expenses
· Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Full Time
$28k-37k (estimate)
07/09/2024
08/18/2024
The job skills required for Front Desk Manager | Westin Wilmington | PM Hotel Group include Customer Service, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Manager | Westin Wilmington | PM Hotel Group. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Manager | Westin Wilmington | PM Hotel Group. Select any job title you are interested in and start to search job requirements.