Responsible for establishing a positive atmosphere in the lobby for guest relations

· Monitors daily status of rooms, rates, discount rates, and packages

· Coordinates blocking of rooms for groups Reviews and understands budgeted staffing levels to meet customer service goals, operational needs, and financial objectives

· Effectively builds and communicates a captivating narrative for hotel’s unique design elements

· Completes and monitors employee schedules

· Reviews guest satisfaction results and property audits through meetings, polls, reports, and inspections to identify areas of improvement

· Maintains current list of available rooms

· Regularly reviews department budget to meet budgeted wages and general expenses

· Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue