We're looking for a Housekeeping Supervisor who has overall responsibility for the housekeeping department. The ideal candidate for this position will have strong leadership skills, experience in housekeeping and leading a team. They will be well organized, able to work in a fast-paced environment and solve problems with a sense of urgency. They will have strong communication skills with both team members and guests, have a friendly and kind demeanor, as well as the ability to think outside the box. This is a non-exempt position that reports to the Director of Housekeeping.

The Property

HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. Our 175 room, all suite property offers the comforts of home such as fully equipped kitchens, flat panel HDTVs and daily complimentary breakfast, while the public space features facilities such as a pool, a fitness center, and a business center. This property is located in urban Orlando near popular destinations such as the Orange County Convention Center, Universal Studios, and premium outlet shopping experiences, accommodating small meetings and corporate clients seeking to place their employees on extended assignment.

Who We Are

• A brand-new property with the ability to build your team from scratch.
• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.

What You’ll Do

• Conduct inspections of guest rooms, public areas, and BOH while providing exceptional levels of service.
• Conduct monthly inventory of guest supplies, cleaning supplies, and linen as required.
• Interdepartmental communication with Front Office, F&B department, and Engineering to ensure a best-in-class guest experience.
• Ability to build a positive team culture by giving clear direction and expectations.
• Supervision of housekeeping team including mentoring, coaching, counseling and training under the guidance of leadership.
• Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and take lead in the organization and coordination of Engineering and Housekeeping preventative maintenance programs and special projects.
• Ensure efficiency of housekeeping and laundry standard operating procedures and policies.
• Drive positive and seamless employee relations with contract colleagues, ensuring proper training and culture integration.
• You'll internalize and demonstrate our cultural values on a daily basis, understanding that the team is looking to you to set the tone.
• You will balance accountability and delivering at a high level with empathy and support to create an engaged team.
• You will be active, on the floor, and hands on with your team.
• You will provide on the spot feedback.
• While your focus will be on housekeeping duties, you will appreciate, value and understand the role every colleague plays in delivering our ethos and guest experience.

Who You Are

• Have at least one year of hotel experience.
• Experience supervising a housekeeping team (preferred).
• A curious, creative, dynamic leader who is unsatisfied with the status quo.
• Naturally connection with colleagues and guests.
• Recognition of the importance of building relationships.
• Passion for hospitality will be apparent, just speaking with you.
• Caring, genuine, and relentlessly detail oriented.
• Ability to be on your feet for long periods of time.
• Ability to lift up to fifty pounds.
• An understanding that you have a tremendous impact on both the colleague and guest experience.

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time and lifting up to 50 pounds.