• Communicate and enforce security policies and procedures and ensure they are followed by all employees.
• Alert management of potentially serious issues (reports and documentation of incidents).
• Assist Human Resources with investigations.
• Supervise the daily activities of the security department.
• Assist with planning and assigning posts, work, and schedule employees to ensure proper coverage. 
• Enforce procedures and timing for inspecting employee lockers and bags, parcels, and knapsacks when employees are entering and leaving the hotel and in response to suspicions of misconduct.
• Ensure that all loss and safety incidents involving guests, employees and/or hotel loss and safety exposure are thoroughly investigated, logged and documented.
• Enforce procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel.
• Maintain audit reports and records on all loss and safety incidents and implement system or procedure enhancement from information learned during the investigations.
• Enforce documentation and confidential reporting systems to ensure that appropriate investigation documentation and results are available for current litigation/settlement and future reference.
• Comply with necessary and pertinent incident reports or information to police and fire agencies involving investigations and to the Corporate Legal department, Claims Management department, insurance agencies.
• Assist with training and education of employees on current safety issues to ensure compliance with all hotel loss control policies and current security and safety regulations.
• Conduct training for security officers, and line level employees in the area of safety, security and fire protection. 
• Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. 
• Assist with scheduling preventative maintenance and repairs to Security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.
• Monitor the Workers Compensation claims/statistics and manage the Workers Compensation reduction program.
• Control labor costs and expenses within the Security department.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Key departmental contacts include all hotel staff, Hotel Management staff and Corporate Risk Management and Legal department
• May interact with outside contacts:

• Guests – to ensure their total satisfaction
• Regulatory agencies – regarding safety, emergency, and compliance matters

• Perform other duties as assigned and/or required

ACCOUNTABILITY:

This is the top Security job in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests. May oversee subordinate supervisors.

Qualifications and Requirements:

Some college or vocational training, plus two years of hotel or related security and safety experience and/or military/law enforcement experience, including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to secure the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques desired. 
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.