Position Title: Incident Commander

Position Location: Hybrid (3 days in office and 2 days at home)

• Phoenix, AZ

Schedule:

• Working Hours: 8am to 5pm MST (Training: 2-3 weeks will be 10 am - 7 pm EST)
• Days: M-F, 40 hours
• Travel: No
• OT: No

Intended Length of assignment:

• EOY before FTE consideration
• This position contract with the right to hire if a need becomes available. Manager will only look at candidates that are open to converting to a full-time employee. We will not sponsor work visas if the decision is made to hire the contingent worker.

Project/ initiative :BAU

• Any issues and run the critical outages

Organizational Structure And Impact:

• Impact this role has within the bank/LOB: Remediation: critical functions within the company
• Function the group supports from an LOB perspective: Event Management; they monitor infrastructure components through various tools; alerts they get determines the processes. The remediation- critical functions within the company. Any issues they get the environment up and running

Team Background and Preferred Candidate History:

• Industry background the team is comprised: Diverse background
• Candidate preferred industry background: Diverse background
• Dynamic of your team and where this candidate will fit into the overall environment: Individual Contributor

Key responsibilities:

• Utilizing monitoring tools - View of health of environment
• Reach out to teams to determine if they need assistance, big small, put together support teams
• 24/7 support team
• Open bridge line, until remediation is complete
• Document incident management process
• Take notes/ keep records for outages

Must have technical skills/experience:

• MS OFFICE
• Dynatrace
• Monitory tools: SNOW, Dynatrace,
• Monitory tools Intuerity; SNOW
• Experienced leader of large technical groups operating in a 24x7 environment
• Builder, developer, and leader of high performing teams operating in a high-pressure, dynamic environment
• Incident Management skills, engaged and direction technical staffs with remediation as primary focus
• Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments
• Possess a breadth and depth of technical and management knowledge
• Appreciation for the strength of defined, repeatable processes and metrics-based management
• Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
• Working knowledge across technology the following support areas:
• Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
• Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills
• Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
• Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
• Mainframes: JCL, CICS SYSPLEX
• Networking: Strong understanding of the network protocols and OSI Model, as well as Network Certification
• Workflow and Knowledge Management: ServiceNow
• Collaboration Tools: TrueSight, Jira, and Confluence
• Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
• Relevant certifications
• ITIL fundamentals
• Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

Nice to have

• Big Panda - Knowledge
• The team can train on tool, if needed

Soft skills that would make a candidate successful in this role:

• Infrastructure/ tech skills of how servers, tie into one another (some technical knowledge)
• Strong verbal and written skills
• Multitasker
• Problem solver
• Time management
• Comfortable in large group settings
• Organizational skill

Education/ Experience

• :Bachelor’s degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required
• Relevant certifications are a plus
• 3 years experience.